Sales Consultant – Rustenburg

1 month ago

Rustenburg, South Africa Plaza Board Centre Full time

JOB OPENING: SALES CONSULTANT – RUSTENBURG

To assist walk in, online, and telephone customers in a timeous, positive, friendly, and efficient manner maximizing the sales opportunity as per group Standard Operating Procedures.

Duties and Responsibilities:

- Implement all standard operating procedures adopted by the company in sequence.
- Provide accurate customer services through quality checks and follow-up calls.
- Address customer concerns and resolve them in a timeous and professional manner.
- Generate sales through direct face-to-face, electronically, or telephone contact and respond to customer inquiries promptly.
- Keep regular and routine customers updated regarding changes in products and services of the organization.
- Ensure priority customers are called daily before 8:30 am to confirm orders for the day.
- Meet and exceed sales targets and objectives assigned by the Branch Manager.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward it to the sales supervisor or branch manager.
- Accurately capture cutting lists.
- Self-improve by learning new product offerings and brushing up on product knowledge daily.
- Ensure cutlists are signed by customers; if approvals are over WhatsApp or email, these need to be printed and attached to the order.
- Identify the full potential of sales opportunities and upsell higher value products where appropriate.
- Promote slow-moving and dead stock items as highlighted by the branch manager.
- Update quotation tracker until the order is confirmed and paid for.
- Find a minimum of 2 new customers per month and consistently look for new business opportunities.
- Maintain and label showrooms correctly.
- Ensure cleanliness and tidiness of sales counters and workspace.
- Actively promote monthly broad sheet items and drive sales towards them.
- Respond to all customer queries received via email or telephone messages within two hours.
- Add all offcut sizes to Cutrite as a size/component.
- Use default PBC reply templates when replying to emails or online queries.
- Send out all online query quotations before COB on the same day received.
- Assist all in-store customers before leaving for lunch or going home in the evening.

Skills, Knowledge, and Abilities:

- Computer literate in Google apps and MS Office (Excel, Word).
- Able to deliver excellent customer service, externally and internally.
- Good understanding of product knowledge and ability to upsell and cross-sell.
- One year of general sales experience.
- Able to work individually and in a team.
- Own transport.
- Must be energetic and confident.
- Willingness to work a flexible schedule and occasional overtime.

Education and Qualification:

- Grade 12 qualification or equivalent.
- Sales certificate/diploma will be advantageous.

Mandatory Requirements:

- Minimum 12 months experience in sales.
- Grade 12 qualification or equivalent.
- Fluent in reading, writing, and speaking English.
- Good physical health.

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