Project Officer: Human Resources

7 months ago

Pretoria, South Africa Panagora Group Full time

Experience : 5-7 years

Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman
- and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning, communications, and technology solutions to accelerate and heighten impact. As a small business, we are able to implement novel and innovative approaches using highly participatory approaches to mobilize community, civil society, and government energy in defining and owning solutions, and to promote inclusive development that benefits all groups.

**Position Summary
The Technical Support Services (TSS) Activity helps USAID/Southern Africa and Regional Health Office (RHO) to address technical priorities and develop creative, innovative solutions to strategically allocate resources, strengthen connections with partners, and replicate best practices and effective program models. Through the TSS contract, Panagora Group augments capacity by providing technical, operational, and administrative support to USAID’s largest health portfolio. TSS deploys advisors in response to USAID requests for priority work with government stakeholders, implementing partners, and/or other entities. TSS supports Health Office staff and teams to integrate creative solutions into routine work. TSS also provides international and local expertise for surge support, as needed, for USAID Program Cycle requirements, planning, development, outreach, communications, and Health Office human resource functions.

The Project Officer HR & Management will coordinate daily tasks and provide management of HR and Panagora’s Collaboration & Learning Hub to meet critical program objectives. S/he will lead the development, coordination, and execution of tasks for HR and management of the office and events space. The Project Officer HR & Management will integrate innovative solutions for all TSS projects, leveraging what has worked previously and adapting approaches to integrate lessons learned and customize solutions to the unique needs of TSS. S/he will build relationships with various teams and key stakeholders, promoting efficient and effective ways of working and sustainable knowledge transference across all teams. The Project Officer HR & Management will serve as the main point of contact for long-term and short-term professionals on the TSS activity. S/he will liaise with team members across TSS, including Panagora’s home office and short-term recruits, to meet the needs of the activity.

**Primary Responsibilities**

The Project Officer HR & Management will carry out the following activities:
Human Resources:

- Keep personnel folders updated, conducting regular checks and maintaining an effective tracking process and storage system.
- Work with TSS Leadership team to f acilitate all aspects of the onboarding process, including gathering required documentation, communicating with new team members, and organizing the onboarding program.
- Administer benefits packages, including retirement plans, leave policies, and medical insurance.
- Proactively assist TSS supervisors to execute annual performance management of long-term and short-term team members following Panagora’s established performance management policies and tools.
- Support the Deputy Chief of Party (Operations) to administer the relevant HR policies and benefits.
- Works closely with the Deputy Chief of Party (Operations), Deputy Chief of Party (Technical) and the Chief of Party to provide employees and consultants with management support; including performance successes and challenges; support to hold difficult conversations; and other related performance management tasks.
- Support the annual update and ad-hoc updates as needed of the policy and procedures manual.
- Liaise with relevant subcontractors, including local lawyers, Discovery, Liberty, and/or other HR or benefits service providers, and assist in coordinating meetings between service providers and employees.
- Management of the Collaboration and Learning Hub:
- Liaise with relevant subcontractors and/or service providers, including IT service s, Walker Creek administration, cleaning services, and/or others.
- Collaborate with the DCoP (Operations) and other team members to ensure the effective running and management of the Collaboration & Learning Hub ; and that the Hub is a world-class event and co-working space.
- Support the Engagement, Learning and Adapting team to conduct in-person events including liaising with caterers, suppliers, host meetings, etc.
- Maintain relevant inventory for the Collaboration & Learning Hub
- Supervise staff members as assigned including the administrative support personnel
- Contribute to weekly, quarterly and annual work plans and reports
- In addition to the responsibilities described above, the employee may be assigned ad

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