Part-time Guest Relations Specialist
4 weeks ago
**Part-Time Guest Relations Opportunity**
Are you tech-savvy, customer-focused, and looking for a flexible part-time role? Join our vibrant team supporting hospitality businesses, including **Benguela Cove in South Africa** and **Leonardslee in the UK**, which encompasses **Leonardslee Gardens**, **Leonardslee Wine Estate**, and** Golf**.
**Key Responsibilities**:
- Manage reservation and booking systems for hotels, restaurants, events, and golf.
- Assist with general inquiries about our estates and events.
- Collaborate with on-site teams to ensure accurate information and minimize complaints.
**About the Role**:
- **Working Hours**: UK working hours to ensure coverage across all estates, currently **10:00 to 20:00**. From March, during daylight savings, hours will shift to **09:00 to 19:00**.
- **Flexible Schedule**: Approximately 2 days per week, with potential to step in during sick/annual leave or busy periods.
- **Office-Based**: Located in Cape Town CBD - ideal for someone nearby.
- **Customer Service Excellence**: Ensure timely and helpful responses to all inquiries.
- **Weekend/Public Holiday Availability**: May be required as part of the rotation.
**Who We’re Looking For**:
- A student with flexible availability or an experienced individual looking for part-time work.
- Someone tech-savvy and quick to learn systems.
- Passionate about providing exceptional customer service in a dynamic setting.
- Someone with similar experience would be a plus
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