Provider Management Support Administrator

4 days ago

Durban, South Africa Momentum Metropolitan Holdings Full time

Introduction

Momentum Health Solutions (MHS), an entity of the Momentum Metropolitan Group (MMG), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights into how to achieve specific outcomes by using a defined set of Health capabilities.

Role Purpose

To provide comprehensive, effective, and efficient administrative support functions and coordination for the Business Unit.

**Requirements**:

- Matric Certificate is essential
- Post matric qualification in office admin or related qualification is preferable
- A minimum of 2 -3 years office administration experience
- Good working knowledge of MS Office (Outlook, Word, Excel)

Duties & Responsibilities
- Responsible for the end-to-end administration of Health Professional registrations.
- Effective and prompt management of centralized mailbox.
- Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.
- Engaging in effective communication and delivering according to Service Level Agreements and providing first-time resolution.
- Maintaining a consistent service delivery to ensure client retention and satisfaction.
- Coordinate and action payments via the finance system (invoices)
- Establish productive, professional relationships with key stakeholders in the various networks.
- Create partnerships with relevant stakeholders to understand business priorities and requirements.
- Ensure all stakeholders receive clear and accurate information and are kept always informed.
- Internal and external client liaison/collaboration with regards to rates, products, and other risk issues.
- Collate, compile, and distribute documents and reports to provide statistics insight to the required stakeholders.
- Extracting data from existing systems, as well as validation and manipulation of the data.
- Accurate recording of data for business intelligence and reporting.
- Adhoc support for functions (Wellness Day Team).
- Assist with workflow allocation when required.
- Support the manager to enable efficient and effective client service.
- Effectively drive performance excellence to ensure business objectives are achieved.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Adhering to policies and procedures and taking corrective action where necessary.
- Identify your own growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.

Competencies
- High level of attention to detail and accuracy
- Good communication skills (verbal and written)
- Deadline driven
- Ability to plan and organise
- Ability to work well within a diverse team
- Ability to manage self and prioritize tasks
- Ability to display strong administrative skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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