Head of Key Accounts
2 weeks ago
SEEKING:
**HEAD OF KEY ACCOUNTS**
The Head of Key Accounts is a critical role in our business whose main objective is to ensure our key account managers are providing VIP service to our strategic accounts, growing those accounts by delivering more value with Trade Shield. This role requires excellent leadership of the key accounts team but also excellent collaboration with other teams, especially product, customer success and marketing.
If you are someone looking to develop yourself as a global leader in key account management, then Trade Shield offers you the opportunity to grow and learn toward this goal. The current team is newly formed with only three members but will grow to a full sized team over the next two years.
ABOUT TRADE SHIELD:
We are a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading decision engine for trade credit globally.
OUR EMPLOYER VISION:
We are a young, diverse and dynamic team of passionate characters that thrive in a fast-moving, competitive environment full of opportunity and the latest tech. Our growth path challenges all employees to look beyond their job descriptions and to improve relentlessly - and we support our staff in doing just that
VALUES:
Extreme Ownership - Relentless Learning - Excellence - We Win When Our Customers Win
LOCATION:
25 Owl Street, Braamfontein Werf, Johannesburg
**RESPONSIBILITIES**
- ** Team Management**
- Manage the team of key account managers to deliver the revenue growth and customer satisfaction goals of the business
- Mentor, coach, train, and support your team members so that they thrive
- Manage poor performers back toward success
- Maintain a high standard of learning and knowledge gathering to share regularly with your team
- **Key Account Management**
- You will also manage several of the largest key accounts
- As with your team, you will be expected to grow revenue and improve customer satisfaction on the accounts you commit to
- **Leadership**
- Demonstrate our values, model them for your team and coach them to do the same
- Identify, analyse and motivate for important improvements across the business
- Participate actively in all key planning and review sessions
REQUIRED QUALIFICATIONS & COMPETENCIES (*critical):
- 5+ years of experience in Key Account Management
- 2 years in a leadership role (preferred)
- Strong understanding of SaaS business models and Key Account Management best practices*
- Exceptional problem-solving and analytical skills, with the ability to identify and resolve complex customer issues*
- Bachelor's degree in business, marketing, or a related field (preferred)
- Excellent communication and interpersonal skills, with the proven ability to build strong relationships with customers and internal stakeholders
- Experience working in a fast-paced startup environment (preferred)
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