Tier 1 Technical Support Agent
2 weeks ago
Join our client, a dynamic mid-sized direct sales company with a storied legacy spanning over 50 years Renowned as a household name, our client has been a proud contributor to South Africa's success. We are searching for technically knowledgeable individuals with outstanding interpersonal skills to fill the role of **Tier 1 Technical Support Agent** in the IT Department at the Support Centre in Century City. The position, offering a hybrid work arrangement, reports directly to the IT Operations Manager.
As a Tier 1 Technical Support Agent, you will play a crucial role in resolving technical difficulties, providing prompt client feedback, and assisting with the rollout of new programs.
**Your responsibilities will include but are not limited to**:
- Providing tier 1 technical assistance and support for new computer networks, software, and hardware-related issues.
- Diagnose, analyse, and repair tier 1 technical hardware and software issues.
- Counsel and assist clients on the best course of action.
**Job Skills and Qualifications**:
- Matric
- Some exposure to the work environment
- A degree in computer science, IT, or similar (preferred)
- 1-2 years of experience (preferred)
- Technical knowledge - basic to broad
- Good interpersonal skills
- Good communication - able to close feedback loops.
- Analytical
- Focus and precision.
- Willingness to learn.
- Flexibility
- Good time management
- Professional
**Salary**: R20 000,00 - R24 000,00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- relevant technical IT: 1 year (preferred)
- diagnosing hardware and software issues: 1 year (preferred)
Application Deadline: 2024/04/01
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