House Manager
7 months ago
Luxury boutique hotel based in Bantry Bay is looking for a House Manager for a 5* Lodge background, to ensure that all guest needs and expectations are exceeded continuously and ensuring the efficient and safe running of all daily operations, to provide a memorable hospitality experience for our guests, ensuring a sustainable luxury offering and continuously looking at the improvement and operation of the guest experience.
- Ensuring and providing flawless, upscale, professional, and high-class guest service experiences, responding to guests needs and anticipating their unstated ones
- Coordinate with various other departments to ensure personalized, prompt, and flawless service to all guests
- Receiving information from each Department regarding the guest’s stay, including their food and beverage preferences, concierge preferences, room comments etc. This information will then be updated to the Guest’s Opera Profile. Maintain profiles of repeat guests
- Arrange for itineraries and notes to be sent to rooms, as well as any updates during the guests stay.
- Assist guest with confirming travel arrangements and flight time
- Ensure that all equipment within the section is properly maintained and in good working condition at all times
- Assist in identifying training needs, develop training plans together with HOD and implement training sessions for all associates within the section on a regular basis.
- Fulfilling the role of a manager on duty and all the responsibilities that goes with that, from guests to staff to property etc.
- Check that the correct ambiance is created in Guest areas
- To be always readily available to deal with problems or complaints.
- Assist service staff with duties, if necessary.
- Ensure that all information is captured onto Opera and guest correspondence and that all traces and special profile requests are actioned and resolved.
- Ensure that the front office is always neat and tidy and that it is not used as a meeting place for staff
- Manage Petty Cash Requirement
- Ensuring that all F&B areas are correctly prepared
- Allocate duties to staff and Oversee F&B operations in the Restaurant Manager’s absence:
**Requirements**:
- Matric & a formal qualification
- At least 4 years experience at a high end luxury 5* property
- Knowledge and interest in Food & Wine
- Must be able to plan and organise effectively
- Excellent interpersonal skills - Must be able to communicate with international guests
- Computer literate, including POS, OPERA, Word, Excel
- Proficiency in English; multilingual a bonus
- Excellent communication skills
- Mature
- Sophisticated
- Well travelled
- Excellent guest relations skills and an obsession with service
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