Junior Food and Beverage Manager
3 weeks ago
**URGENT** IMMEDITAE START**
We are a dynamic and lively café located in the heart of Camps Bay, known for our excellent service, vibrant atmosphere, and high-quality offerings. We are looking for an enthusiastic and motivated Junior Front of House Manager to join our team and help ensure an exceptional customer experience while contributing to the day-to-day operations of the café.
Key Responsibilities:
- Assist the Front of House Manager in overseeing daily café operations, ensuring smooth and efficient service delivery.
- Lead and support the front-of-house team, including waitstaff and baristas, to provide outstanding customer service.
- Manage customer interactions, addressing queries, complaints, and feedback professionally and promptly.
- Monitor and maintain café cleanliness and organization, ensuring a welcoming environment for customers.
- Assist in training and onboarding new staff members, providing guidance and support in their roles.
- Handle opening and closing duties, including cash handling, stock management, and ensuring all procedures are followed.
- Maintain a high standard of health, safety, and hygiene practices in accordance with local regulations.
- Collaborate with the kitchen and management teams to ensure smooth communication and efficient service.
- Assist in managing inventory and placing orders for supplies as needed.
Qualifications & Requirements:
- Previous experience in a front-of-house or customer service role, preferably in the hospitality industry.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Passion for customer service and creating memorable dining experiences.
- A positive, proactive, and team-oriented attitude.
- Flexibility to work weekends, evenings, and holidays as required.
What We Offer:
- Competitive salary and tips.
- Opportunity for growth and career development within the café.
- A vibrant, supportive, and dynamic work environment.
- Staff meals and other perks.
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