Fit Reservationist

2 days ago


Cape Town, South Africa HotelJobs.co.za Full time

**The scope and general purpose of the role include**:
To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
Ensuring that reservation policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 4 star Hotel.
To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
Ensuring and adhering to effective communication from the reservations department to all operational departments.
To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
General Office and Admin duties.
Maintaining all guest/agent/company profiles in Opera.
Handling guest queries.
Any other relevant duties.

**Minimum Requirements**:
At least 2 year’s experience in a similar 4* or 5* Reservations position
Opera “Individual" Reservations” experience (Essential)
“Reservations” (Essential)
Basic Computer skills (Windows literate)
Proficient with Microsoft Office Applications
Excellent Administration Skills
Excellent Telephonic Communication Skills
Able to work under pressure
Able to work shift work

**Minimum Qualifications will include**:
Grade 12
Hotel School Diploma or National Qualification equivalent an advantage


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