Client Care Inbound Advisor
2 days ago
Company Description
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.
- Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Service incoming calls from existing clients, be it general queries or complaints in an efficient, professional, competent manner, to upsell on every individual call to the existing client, with the purpose of increasing the premiums, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Qualifications
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed.
Additional Information
**Required Competencies & Personal Attributes**:
- Extensive Sales and Customer service experience is essential
- Previous call centre experience - preferably in a client centric or sales environment
- Previous experience in the insurance industry would be advantageous
- Responsible to up-sell existing policies
**Attributes**:
- Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Ambitious
- highly motivated
- Driven
- Customer Service enthusiasts
- Work independently when required
**Skills**:
- Selling skills
- Interpersonal and communication skills
- Negotiations
- Keyboard skills
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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