Sales and Services: Client Care Inbound Advisor

7 months ago


Centurion, South Africa OUTsurance Full time

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for.

**Job Description**:
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

**Qualifications**:

- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.

Additional Information
**Required Competencies & Personal Attributes**:

- Extensive Sales and Customer service experience is essential
- Previous call centre experience - preferably in a client centric or sales environment
- Responsible to up-sell existing policies

**Attributes**:

- Client service oriented
- Resilience
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Ambitious
- highly motivated
- Driven
- Customer Service enthusiasts

**Skills**:

- Selling skills
- Interpersonal and communication skills
- Negotiations
- Keyboard skills

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.


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