Forrest Camp Manager

6 months ago


KwazuluNatal, South Africa HotelJobs.co.za Full time

**EXCITING NEW POSITION ** FORREST CAMP MANAGER IN KWAZULU NATAL**
- Prepare welcome and departure notes for guests
- Check guests in during the day and manage dietaries, children, or any other special requests
- Implement and follow the BOPs
- Host guests during the day - meet them back from drive and assist with any request they have
- Ensure that all products that come into contact with the guest are consistently of the correct standard
- Check set ups for breakfast, lunch and dinner
- Room check’s for new arrivals
- Implement and run with guest delight, ensuring every guest experiences a guest delight during their stay
- Make sure the main area is always tidy and styled to the BOPs
- Host guests at meal times and check smooth running of service from the kitchen and waiters
- Work closely with waiters and HODs to maintain a high service standard
- Assist in any other departments as and when required
- Host children’s activities at the lodge
- Provide superior service and quality to guests
- Must enjoy working with children and be creative when planning fun children’s activities
- You may be asked to assist in other areas of the lodge from time to time

SKILLS REQUIRED
- Communication skills - with guests and fellow staff members
- Standard of your work must exceed the standard of the lodge
- Good organisational ability
- Lateral thinking ability
- Initiative
- Must adhere to World Class Hospitality and Service Standards
- Professional, courteous, hospitable to guests
- Must be able to cope under pressure to meet guests needs
- Must be able to lead people and correct things when needed
- Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED
- Hospitality
- Environment
- The surrounding communities
- The country
- Company Knowledge
- Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED
- Experience in the service industry especially in dealing with guests and staff
- Previous camp manger/ safari host experience an advantage
- Previous experience in working with kids an advantage

This is a permanent live-in position


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