Lodge Operations Manager
4 weeks ago
**Hospitality and Outdoor
- New Vacancy
- Lodge Operations Manager**
**5* Private Game Reserve
- Northern Kwazulu-Natal**
**Requirements**:
- Relevant Tertiary Qualification beneficial
- At least 3 years relevant experience in a 5-star lodge operation in a remote setting (essential)
- Previous camp or lodge manager experience
- Previous experience in working with kids an advantage
- Knowledge of the KZN culture, area and conservation
- Excellent Communication skills - with guests and fellow staff members
- Lateral thinking ability, takes initiative and implements it
- Friendly, Professional and courteous to guests
- Must be able to cope under pressure and trouble shoot any issues to meet guest’s needs
- Leadership qualities
- strict but fair
- deals with staff empathetically and respectfully
- Honest, have good integrity, proactive and driven person who has career ambitions
- Strong passion for exceeding guest expectations
- Valid unendorsed SA driver’s license essential.
**Responsibilities**
- Be on point for guests
- Meet and Greet all Guests and let them know who you are
- Cover all daily and weekly requirements of the Lodge Manager when on leave
- Host agents, media and groups to ensure they get the best experience possible
- Ensure guest expectations are exceeded every single day
- Hosting in the evening as manager on duty as required
- Weekly planning - training, guest requirement and staffing levels
- Strong oversee of all lodge operations
- check HK, F&B, Maintenance etc DAILY for standards to ensure all operations are at maximum effectivity at all times
- Co-ordinate and manage weekly and monthly operations that need to happen i.e stock control, budgets, HR requirements, Health and safety, Staffing etc
- Ensure that minimum standards as per BOPs are adhered to in all departments
- Oversee and be part of departmental and finance meetings
- Foster an environment of Positive Health ensuring staff welfare and motivation
**Package**:
- Salary: R25 000 CTC
- Accommodation (no pets or dependents unfortunately)
- Other company benefits
**Start Date**: December 2024
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