Assistant Lodge Manager
2 weeks ago
Kendrick Recruitment is excited to present an incredible opportunity for a dedicated Assistant Lodge Manager at a luxury lodge in Northern KZN. This role is ideal for an individual passionate about guest experiences, sustainability, and creating a positive impact on communities and the environment.
**Key Responsibilities**:
**Guest Experience**: Meet and greet all guests, ensuring their needs are met, and delighting them with thoughtful touches.
**Hosting**: Host agents, media, groups, and evening events as required by business levels.
**Lodge Operations**: Support the Lodge Manager in their daily and weekly duties and cover for them during leave periods.
**Planning & Coordination**: Coordinate weekly schedules, including training, guest requirements, and staffing levels.
**Housekeeping & Kitchen Oversight**: Conduct room checks and ensure standards are upheld in all departments.
**Staff Welfare & Training**: Oversee team welfare, training, performance reviews, and promote teamwork across departments.
**Health & Safety**: Attend monthly Health and Safety meetings and implement necessary adjustments for your departments.
**Knowledge & Skills Required**:
**Industry Experience**: Minimum of 3 years’ experience in a 5-star operation, preferably as a camp or lodge manager.
**Communication Skills**: Ability to interact professionally with guests and fellow staff members.
**Leadership & Integrity**: Strong leadership, interpersonal, and problem-solving skills.
**Guest Delight Focus**: A natural inclination for creating memorable guest experiences.
**Additional Skills**: Lateral thinking, initiative, and ability to thrive under pressure.
**Qualifications**:
**Managerial Training**: Some formal managerial training preferred.
**Driver’s License**: Valid, unendorsed SA driver’s license is essential.
**Previous Experience**:
Service industry experience, particularly in guest and staff relations.
Previous camp or lodge management experience.
Experience working with children is an advantage.
If you are proactive, driven, and passionate about making a difference in guest experiences and conservation, we’d love to hear from you Please send your CV, references, and a recent photograph today... Good Luck
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