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Cctv Control Room Manager

5 months ago

North Riding, South Africa Off-Site Monitoring Full time

Have experience as a Technical / CCTV Manager.

Have strong management, administration and communication skills

Grade 12 Certificate or equivalent.

Grade A PSIRA Certificate.

3 - 5 years relevant work experience

Computer literate (Microsoft Word, Excel, Outlook, CCTV).

Problem-solving skills.

Multi-tasking skills.

Knowledge of Company Rules & Regulations.

Ability to work with people.

Ability to influence other staff positively.

Ability to train junior staff.

Ability to discipline junior staff.

Sound report writing skills.

**Qualifying Attributes**

**Self-motivated.**

Inherent willingness to adhere to company policies and procedures.

Trustworthiness and honesty.

Being able to work under pressure.

Good communication skills.

Not easily influenced negatively.

Not easily intimidated.

Ability to motivate people.

**Skills**

**Knowledge of HIK,NUUO,DSS,IVMS,VUMA**

Easy Roster

GPS Tracking Route Planning

Communication

Closed Circuit Television (CCTV)

**Control Coordination**

Multi-Tasking

Identifying Problems

Solving Problems

Control Policies

**Security Operations Control Room Manager is responsible for**:

- Working together with, Shift operators and external security providers to address security incidents and events quickly - and resolve these within SLA.
- Supervise the Shift, ensure all technology hardware is fully functional, provide technical guidance, and manage SLAs.
- Oversees the activity of the Shift, including on-going training /certification and assessing staff adhere to performance management and disciplinary processes..
- Additional responsibilities include creating processes, assessing incident reports.
- Process map and oversee on going housekeeping (on boarding new clients etc) defined incident response plans, workflows, and standard operating procedures SOP’s for the Security Operations
- Act as the escalation point for all security incidents that require attention and timely responses.
- Focus on escalated events, coordinate response, triage and escalation of security events affecting customers’ assets
- Partner with internal and external stakeholders to identify, detect and prevent security threats the customers may face.
- To ensure all equipment in the Control Room is fully operational and report all faults to the relevant technical support structure.
- Review controller reporting, follow up and action where required.
- Check and ensure the capturing of incidents
- Manage and maintain false alarms (environmental, client interaction and schedules).
- Creating client profile on WhatsApp for all new clients from the client information document and maintain all profiles.
- Daily reporting of occurrences.
- Reporting of irregular activities.
- Communicating with controllers.
- Reporting of issues in the Control Room to the relevant department
- The monitoring of cameras and reporting on what is recorded.
- Responsible for the time and attendance of all staff.
- Administration on staffing schedules and forms (e.g., site checklist, training form).
- Review on monthly hours worked of all operator staff.
- Monitor of controller's performance in the workplace.
- Monitoring of controller's acknowledgement and finishing times daily.
- To ensure standard operating procedures are always followed.
- Ensure full compliance with policies and procedures.
- To provide the needed training based on performance.
- To assist controllers with after hour support
- To monitor access of personnel and respond to breaches.
- Review all incidents, which occurred during a shift, to ensure that all information is captured and recorded within the guidelines.
- Written reporting to clients on all incidents within a 12-hour period.
- To ensure integrity of the security systems is maintained. Spot checks on cameras that need cleaning.
- To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
- To maintain a key element of the Control Room function by utilizing the technology available to ensure that as far as possible the client sites, branch remains secure, and any suspicious activity is noted and communicated in line with standard operating procedures.
- To ensure chain of command is always followed.
- To ensure the filing is completed during the day.
- To ensure the handover takes place on time and accurately every shift.
- Any other duties deemed necessary to the post.
- To monitor and operate CCTV monitoring platform, HIK,NUUO DSS,PROOF and Sniper as well as future platforms. Respond to incidents as quickly as possible.
- All incident information to be logged and captured accordingly (Monitoring platforms i.e., CCTV monitoring platform.
- To ensure work area is always kept clean and tidy.
- To ensure each shift handover of any outstanding work
- To ensure active communication at changeover, briefing to ensure awareness of any matters pertaining to the smooth effective running of the shift.
- Respond to incid