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IT Service Desk Agent

5 months ago

Stellenbosch, South Africa Disruptive IT Full time

**Job description**

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.

Qualifications Required**:Grade 12 **A+ **N+ or Higher**Preferred Qualifications**:ITIL v3 or ITIL 4 and QA**

Experience required:1-2 Years’ experience in an IT service desk environment **1-2 Years’ Customer service experience **1-2 Years’ experience in First call resolution
Duties/Responsibilities:
**Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. **Ensure that all calls are logged within ITSM tool as per the required operational processes.

**Assist team with work overload as and when required and ensure general administration work is up to date. **Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.

**Follow appropriate escalation procedures as and when required.**Ensure adherence to respective client specific Operational Manuals.
Industry
Information Technology & Services

Employment Type
Contract

Edit job description

**Job Type**: Contract
Contract length: 4 months

**Salary**: Up to R17,000.00 per month

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)