Network Monitoring Agent
4 months ago
Applications are invited for the **Network Monitoring Agent** position. This is an on-site position, to be based at our National Support Office in Stellenbosch.
**PURPOSE OF THE ROLE**:The role will be responsible for monitoring the network National Monitoring Systems to detect any hardware issues on the network. As the first eyes on events that occur on the network, the Monitoring Agent responds to alerts from the National Monitoring Systems. While providing the highest level of customer service, the Monitoring Agent, communicates the alerted information via the appropriate channels and communicates feedback of the alerts accordingly. Following an escalations matrix, the Monitoring Agent, will escalate alerts accordingly, until resolved.
**Key Performance Areas would include, but are not limited to**:
- Maintains and expands customer relationships through:
- Excellent verbal and written communication skills
- Understanding how to deliver quality service while adhering to service levelagreements (SLAs) in a fast-paced environment
- Follows and implements service delivery processes and procedures
- Stay informed of customer support processes
- Updates process and procedure documentation as needed
- Managing, maintaining, and ensuring the accuracy of the Monitoring Systems
- Generate reports that track service availability and performance of all managed and monitored systems and services.
- Logging of all service outages or interruptions.
- Follow up on the status of any logged and escalated outages.
- To develop a good all-round understanding of systems and networks
- Relevant training will be provided
- Computer knowledge with ability to operate keyboard for data entry.
- Microsoft Office proficiency
- Familiarity with the fundamental principles of a SLA
- Attention to detail when creating & updating tickets in a ticketing system and in composing,keying, and proofing professional business materials
- Friendly presence and helpful attitude while on the phone with customers or among team members
- Be professional and have a sense of urgency.
- Understands the importance of regular follow up and status updates to customer and management on issues, complaints and escalations, and documents these actions in tickets.
- Experience in working from a ticketing system as part of a larger team will be beneficial
- Have proven troubleshooting methodology and a desire to solve challenges
- Will be organized and dependable
- Technical acumen. Able to learn about computer and Internet networking and related concepts.
- Valid drivers license and own transport essential
**Qualifications**:
- Grade 12 is required
- A relevant tertiary diploma or degree will be beneficial
**Applications to be sent to**:
**PLEASE NOTE**:
- Please refer to our Privacy Policy n our website for further information on how we process personal information.
-
Network Monitoring Agent
5 months ago
Stellenbosch, South Africa Herotel Full timeApplications are invited for the **Network Monitoring Agent** position. This is an on-site position, to be based in Stellenbosch. **PURPOSE OF THE ROLE**:The role will be responsible for monitoring the network National Monitoring Systems to detect any hardware issues on the network. As the first eyes on events that occur on the network, the Monitoring Agent...
-
Helpdesk Agent Tier 1
5 months ago
Stellenbosch, South Africa Herotel Full timeApplications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch / Worcester**. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...
-
Helpdesk Agent
5 months ago
Stellenbosch, South Africa Herotel Full timeApplications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...
-
Real Estate Agent
2 months ago
Stellenbosch, South Africa Lew Geffen Sotheby's International Realty Winelands Full timeSotheby's International Realty Winelands are looking for enthusiastic, hard working and experienced Estate Agents to join their successful team in Stellenbosch. Applicants should preferably have at least 1 year's experience in property sales and a successful track record as well as real estate qualifications up to NQF4. Applicants with experience in...
-
Lecturer: Monitoring and Evaluation
5 months ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte- Teaching in the postgraduate diploma in Monitoring and Evaluation (PGD ME) and MPhil in Monitoring and Evaluation (MME);- Developing and evaluating course materials;- Supervision of postgraduate students in the M&E programmes;- Active participation in all departmental activities and research projects;- Interaction with the evaluation...
-
Helpdesk Agent Tier 1
5 months ago
Stellenbosch, South Africa Herotel Full timeApplications are invited for the above-mentioned position to be based in Stellenbosch. **Key Performance Areas would include, but are not limited to**: First contact and first call customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...
-
Stellenbosch, Western Cape, South Africa Network Recruitment Full timeJob SummaryNetwork Recruitment is seeking a highly skilled Senior Quality Assurance and Technical Support Manager to lead our QA and support teams. This is an exciting opportunity to join our organization and contribute to the success of our software development projects.About the RoleThe ideal candidate will have a strong background in software quality...
-
Software Quality Assurance and Support Team Lead
4 weeks ago
Stellenbosch, Western Cape, South Africa Network Recruitment Full timeJob Title: Software Quality Assurance and Support Team LeadNetwork Recruitment is seeking a highly skilled and experienced Software Quality Assurance and Support Team Lead to join our team. As a key member of our organization, you will be responsible for leading and mentoring our QA and support teams, fostering a culture of continuous improvement and...
-
Technical Officer: Card and Monitoring Systems
5 months ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte - Maintaining, repairing, and administrating card access control, card payment, and IP CCTV systems; - Performing 24-hour standby duty on a rotational basis to solve urgent problems after hours. - Instandhouding, herstel en administrasie van kaarttoegangsbeheer, kaartbetalings - en IP kamerastelsels; - Verleen 24-uur bystanddiens op...
-
Wine Sales Manager
4 months ago
Stellenbosch, South Africa Tych Business Solutions Full time**Job ID**: 81832**Date Posted**: Posted 36 mins ago**Location**: Stellenbosch**Job Title**: WINE SALES MANAGER - STELLENBOSCH - WESTERN CAPE Responsibilities: 1. SALES MANAGEMENT - Developing and managing a sales plan and sales projections and budgeting specific to each client in all regions; - Compiling regular sales analysis reports and comparisons to...
-
Wine Sales Manager
4 months ago
Stellenbosch, South Africa HOTEL AND CATERING PERSONNEL Full timeAn Estate is looking for a Wine Sales Manager who will be responsible for all sales management and brand development of the Estate wine business in all local and international markets. **Responsibilities**: - **SALES MANAGEMENT** - Developing and managing a sales plan and sales projections and budgeting specific to each client in all regions; - Compiling...
-
Commercial Coordinator
4 months ago
Stellenbosch, South Africa Cresco Consulting Full time**Job Purpose**: **Responsibilities**: 1. Coordinate customer orders 1.1 Compile pre-seasonal supply plan as provided by Commercial Manager. 1.2 Compile sales business plan for each customer as provided by Commercial Manager. 1.3 Compile price offers and send to targeted customers. 1.4 Send stock offers to potential buyers and assist with allocating...
-
Airfreight Commercial and Procurement Manager
4 months ago
Stellenbosch, South Africa Helderberg Personnel Full timeMy client, based in Stellenbosch is seeking to employ an **Airfreight Commercial and Procurement Manager**. agriculture|airfreight commercial and proc|business management|management|marketing **Job Purpose**: The role entails sourcing and marketing airfreight products to both current and prospective clients. Furthermore, this position encompasses a...
-
Store Development Manager
4 months ago
Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time**THE OPPORTUNITY** We have an opportunity for an experienced **Store** **Development Manager** to join our **Development** team. This role aims to identify strategic areas for business expansion and sites for consideration for restaurant new builds or relocation. Regular travelling will form part of the normal working routine. **DUTIES/...
-
ICT Support Technician
1 month ago
Stellenbosch, South Africa RMV Solutions Pty Ltd Full timeABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide with internationally acknowledged engineering capabilities. We provide sophisticated solutions to national governments and law enforcement agencies in the global...
-
Service Desk Agent
5 months ago
Stellenbosch, South Africa Experian Full timeFull-time Employee Status: Regular Role Type: Hub Department: Customer Service Schedule: Full Time **Company Description**: Experian plc is an Anglo-Irish multinational consumer credit reporting company. Experian collects and aggregates information on over 1 billion people and businesses, including 235 million individual US consumers and more than 25...
-
Quantitative Analyst
1 month ago
Stellenbosch, South Africa Network Recruitment Full timeDuties and Responsibilities:Develop and maintain PD (Probability of Default), LGD (Loss Given Default), and EAD (Exposure at Default) models.Lead the end-to-end model development process, from data collection to implementation and monitoring.Validate, back-test, and ensure compliance with regulatory standards.Utilize Moodys Risk tools for model...
-
Quantitative Analyst
1 month ago
Stellenbosch, South Africa Network Recruitment Full timeDuties and Responsibilities:Develop and maintain PD (Probability of Default), LGD (Loss Given Default), and EAD (Exposure at Default) models.Lead the end-to-end model development process, from data collection to implementation and monitoring.Validate, back-test, and ensure compliance with regulatory standards.Utilize Moodys Risk tools for model...
-
Quantitative Analyst
1 month ago
Stellenbosch, South Africa Network Recruitment Full timeDuties and Responsibilities: Develop and maintain PD (Probability of Default), LGD (Loss Given Default), and EAD (Exposure at Default) models. Lead the end-to-end model development process , from data collection to implementation and monitoring. Validate, back-test, and ensure compliance with regulatory standards. Utilize Moodys Risk tools for model...
-
Service Desk Agent
5 months ago
Stellenbosch, South Africa Experian Full time**Company Description** Experian plc is an Anglo-Irish multinational consumer credit reporting company. Experian collects and aggregates information on over 1 billion people and businesses, including 235 million individual US consumers and more than 25 million US businesses. We operate in 37 countries with offices in the United Kingdom, the United States...