Branch Supervisor

6 months ago

Johannesburg, South Africa Takealot Group Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**This position reports to the Hub Manager**

**Your responsibilities will include**:
**Operational Duties**:

- Responsible for the overall supervision of Johannesburg TDT operations and all other secondary roles which flow from this function.
- Ensure that customer orders are collected in full within five (5) minutes of entering the department
- Management of Q-minder system
- Ensure customers have satisfactory experience when collecting from the facility
- Manage customer expectations
- Manage customer aged orders within prescribed parameters
- Must continually work to promote the orderliness and cleanliness of the work area and maintain all company standards.
- Maintain meeting plan with staff. Meetings are focused on KPI management and other operational feedback.
- Works closely with management to identify and resolve all issues and ensure quality service to our customers.
- Perform all other duties as assigned.
- You may from time to time be requested to perform tasks outside your normal function, which will be to the benefit of the total operation team.
- You are to perform your duties with great responsibility and care as well as with loyalty towards your employer.

**Cost Management**:

- Manage daily staff and overtime efficiently to ensure labour cost are controlled.
- Ensure that resource productivity is measured and reported to eliminate waste.

**Reporting & Admin**:

- Extracts data and generate reports which will assist in performance tracking and decision making.
- All administrative documentation is labelled and filed as per procedures.
- All daily, weekly and monthly reports/ meeting minutes are up to date

**People Management**:

- Trains and supervise employees to carry out the functions under their control.
- Ensure that signed Job Descriptions are on file for each of your staff members.
- Ensure that all staff are at work and attendance is 100%. All absent staff to have suitable corrective action to be taken consistently.
- All overtime and acting allowance must be approved before work is done
- Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.

**SHE, Risk Quality & 5S Duties**:

- Ensure 5S housekeeping standards are implemented and maintained
- Implement and maintain health and safety standards

**Attributes required**:

- Ability to lead a team of people
- Be punctual
- Having excellent analytical and problem solving skills
- Being reliable and trustworthy
- Having good concentration
- Having interpersonal abilities
- Having knowledge about routes and geography
- Being able to work under pressure
- Must have a sound grasp of computers and the various, commonly used programs
- Being able to meet deadlines
- Having good communication skills
- Have a good grasp of admin work
- Must be able to lead from the front
- Have a clean driving and criminal record
- Be of sober habits
- Must be available to work overtime when needed

**Qualifications**:

- Matric Certificate
- and/or qualification in Supply Chain/Logistics and/or Fleet Management (or similar) will be advantageous
- 3-5 years' experience in Fleet Control

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind** who:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business.
- is **SMART, has INTEGRITY** and **is HARDWORKING**

If you meet the above you are an **Extraordinary Mind** so come and join us
- Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply._

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