Regional Trainer

16 hours ago


Johannesburg, South Africa Fidelity Services Group Full time
Job title : Regional TrainerJob Location : Gauteng, JohannesburgDeadline : December 21, 2024Quick Recommended Links
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Minimum Requirements:

  • Up to 2 years’ experience in a similar role or Cash Centre experience.
  • Own transport required 
  • Knowledge of all processing and capturing platforms within Cash Centres
  • Knowledge of the operating and daily preventative maintenance of Cash Centre equipment i.e. Julongs / GPT’s etc.
  • Knowledge of the Cash Centre operations

Key Performance Areas: (not totally inclusive):

  • All new appointments must be trained on site by the Regional Trainer i.e., Tellers / Supervisors and Cash Centre Managers
  • Refresher training with all tellers monthly
  • Refresher training with all Supervisors monthly
  • Refresher training with each branch Cash Centre Managers
  • Audit requirements and implementation of all necessary files and documents – ongoing project
  • Information on all and any updates on processing platforms to be formalised and communicated to all branches
  • Training registers per staff member to be in place for audit purposes
  • Portfolio of evidence for each employee per branch to be in place for audit and record purposes
  • Maintain head office liaison with regards to daily reporting
  • Cash Centre queries and requirements
  • Ensure the adherence to all standard operating guidelines within Cash Centres
  • Reconciliation and balancing
  • Ensure that laid-down procedures regarding the handling and movement of cash are adhered to
  • Accurate record keeping within the Centre
  • Subordinate effectiveness, motivation and teamwork
  • Laid-down risk control and security procedures always adhered to

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