Manager, Branch
2 months ago
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
**DSV - Global transport and logistics**
Location: ZAF - East London, Lower Chester Rd Unit BE 5/6
Job Posting Title: Manager, Branch
Time Type: Full Time
**SUMMARY**
Manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Manage the delivery of the organizations objectives through communication, measurement and motivation of the staff
- To interface with shared functions ensuring continues cooperation and interactions with these functions
- To manage and deliver on clients commitments based on local, national and global strategy
- To manage cost and productivity within the branch ensuring that efficiency and effectiveness is at the order of the day
- To ensure compliance to internal and external controls and other KPI’s set at global and local level
- To deliver on the bottom line budget commitment to ensure that the business unit budget is met
- To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
- Managing people’s performance and growth to create a sustainable business environment
- Adherence to deadlines and schedules.
- Managing and controlling resources and risk management.
- Administrative duties relevant to the position.
- Interacting with customers at all levels - in person and telephonically.
- Maintain existing systems processes and controls with continuous improvement.
Operational Performance:
- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal requirements.
- Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement. Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.**QUALIFICATIONS**
- Completed Matric / Grade 12
- Supply Chain / Logistics / Administration diploma / certificate an added advantage
**COMPUTER SKILLS**
- Intermediate Excel skills
- CargoWise - Essential/Basic
- VFT - Advantage
- Warehouse Management System - Advantage
- Sound Information technology with ability to quickly learn new systems
**EDUCATION AND/OR EXPERIENCE**
- At least 4 years’ experience in Freight Forwarding, Customs Brokerage (both Air and Seafreight)
- Tracking and Tracing systems working experience, escalations of incidents or out-of-time windows
- Experience in Planning of loads
- Ability to work in cross-functional teams
- Be able to work overtime
- Excellent telephone etiquette
- Excellent administration skills required
- Ability to think pro-actively and under extreme pressure
- Ability to ensure attention to detail / accuracy
- Ability to manage multiple shipments at the same time
- Strong relationship building skills
- Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people - both internal and external (at least 1 year), exceptional communication skills - both speaking and writing
- Supporting and Co-operating including working well with people and adhering to principles and values
- Organising and Executing which includes planning, organising, delivering results & adhering to processes & procedures adhering to principles and values
- Client specific experience (Refractory materials), be able to manage process between client and all other divisions
- Ability to work under pressure
- Team player
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