Traffic and Operations Manager

6 months ago

Johannesburg, South Africa Havas Johannesburg Full time

**Main purpose of the Job**:
Our media and creative integrated agency is looking for a mid
- weight operations manager to partner across all channels and departments, driving excellence and creating valuable ways of working for our integrated clients as well as supporting our Village agency model.
The operations manager oversees operations across all channels for our integrated clients. They partner with MDs to ensure process and projects are aligned with the agency's strategic objectives and meet client experience excellence.
The operations manager works as a go-between that connects account managers to other departments within the agency, working closely with client, digital, media and creative teams ensuring everyone is on the same page and that projects progress smoothly.
They are responsible for creating and maintaining project timelines and ensuring that deliverables are met on-time, communicating appropriately.
They play a crucial role in resource management to ensure that the project is delivered to the highest standard within the adhered budget and time.

**Responsibilities**:
Traffic management

Support account operations within agency
Identify opportunities and implement solutions for improving client and team delivery processes
Identify best practices and develop new systems, processes and tools for complex integrated client work
Oversee the agency workflow and establish client specific processes to ensure efficiencies and highest quality of deliverables
Assign tasks and check the statuses of outstanding tasks
Conduct a daily morning meeting to go over items/tasks assigned and due for the day and determine if there are any roadblocks
Communicate any issues with the team
Conduct weekly job status meetings to gather and share information with the team
Initiate new jobs for the client and create timelines and tasks for the work to be done (future planning)
Review the timeline with the Account Managers to get client approval
Monitor project budgets and address any potential overages
Manage project-related documentation, including amendments, change orders, and status reports
Identify potential risks and develop strategies to mitigate those risks
Develop and implement process improvements to boost project efficiency
Operations management
Manage the pipeline of projects and finance reporting
Work with agency leads to identify potential out-of-scope data projects that add value to our clients
Log all new potential projects and allocate the right team to scope the opportunity
Make sure that actions are taken, and deadlines are met to push the opportunity forward
Ensure that all financial reporting across the agency is aligned, flagging any discrepancies and working with agency leads to fix any issues with reporting
Manage the delivery of projects
Support team culture and collaborative agency working
Build and manage communities of specialists across the network, organising sessions to share work and work on cross-agency development projects
Support and manage initiatives to improve team culture, communication from leadership and sharing of work - such as newsletters and team meetings

**Requirements**:
Experience in project management or operations or traffic management
Experienced advertising agency experience and preferable media agency
Attention to detail
Proactive
Organised
Professional and personable way of working
Confident working with numbers
Confident dealing with senior stakeholders
Support team culture and collaborative agency working
Able to adapt to work with different personalities

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