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Card Fraud Specialist

7 months ago

Sandton, South Africa Bidvest Bank Full time

**Primary Purpose**

To accurately identify and manage risk and fraud exposure from both and to minimize business losses.
Card and merchant Fraud Monitoring and analysis - Continuous review of merchant transaction activity for possible fraudulent
activity and responding appropriately to prevent fraud and risk.

Ability to compile and implement security measures and fraud prevention strategies Ability to pick up on irregularities on card and merchant transactions.

To complete full scale card and merchant fraud investigations which will include the analysis of data and case management with given deadlines.

**Duties and Responsibilities Includes but not limited to**:
OPERATIONAL EXCELLENCE
- Conduct investigations to arrive at logical conclusions as to the identities of fraud perpetrators and the strategies they employed.
- Monitoring of fraud on card/merchant products (Both Acquiring and issuing)

**Card Investigations and Fraud Prevention for both Acquiring and Issuing**
- Ensure fast response to real time exception reports / flags / alerts on all the fraud monitoring systems available.

CLIENT SERVICE
- Always ensure excellent customer contact and service.
- Dealing with merchants, customers and stakeholders to resolve customer card fraud queries.

**Stakeholder relationship**
- Develop and maintain relationships with internal stakeholders in order to deliver FCU services in accordance to the expectations of the organization, including management of the Bank.
- Maintain external relationships with service providers, merchants and alliance partners to ensure any outsourced services meet the required service standards.

**Analysis and Reporting**
- Ensure all statutory and business Reporting are done within predetermined deadlines, monthly, quarterly and annually in line with all relevant regulations and bank's internal policies and procedures.
- Ensure fraud trends are monitored, appropriate and correct.

**Minimum Requirements**

**Experience**
- Diploma or degree in Forensics/Law/ Banking Certificate in Banking CIB 5 or higher
- CFE certification beneficial
- Chargeback experience and/or training diploma/certificate
- Acquiring and issuing experience
- Card based and transactional fraud prevention and/or monitoring experience & training
- Advanced knowledge of Windows/PC including Excel, Word, Outlook and PowerPoint and database software.

**Qualification**
- 5 years or more in an acquiring and issuing fraud prevention environment within a banking environment (Fraud and investigations department of a bank).
- 3-4 years card and merchant related experience is a must.
- This position is advertised in line with our commitment to Employment Equity._