Fraud Prevention and Detection Manager

3 months ago

Sandton, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- Develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents. Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses.**experience and qualifications**:

- Minimum: NQF 7
- Preferred: Degree in relevant field
- Minimum 7 years experience in relevant field with team leadership experience
- Experience in financial services industry**additional requirements**:
**responsibilities**:

- Monitor and manage the resolution of customer complaints by using identified complaint trends to inform the handling of any re-occurrence and reduce complaint numbers.
- Active participation in and contribution to specialist practice forums to share information and insights across the business.
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.
- Monitor the implementation and effectiveness of proposed system, control and detection enhancements to improve fraud detection.
- Drive continuous harvesting of insights from fraud loss events and build fraud intelligence to inform controls and development of new system rules and enhancements.
- Extract and share insights and lessons learnt from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Extract and share insights and lessons learnt from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Ensure that required systems are available for use, suitable rules are applied and fraud intervention processes are executed within the required timelines and compliance standards.
- Develop and implement the appropriate Fraud Control strategy with priorities and objectives for the forthcoming year.
- Track and analyse fraud trends and performance. Communicate to relevant stakeholders and fraud teams to alert them to potential threats that could harm FNB.
- Conduct fraud prevention, detection and associated intervention activities in line with applicable laws, policies and procedures stipulated in FNB.
- Minimise financial losses.
- Manage costs within approved budget and timely submit required financial documents.
- Manage resource allocation assigned to fraud periods and events to ensure timely and focused delivery of the required intervention.
- Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives.
- Manage own development to increase own competencies.
- Compile and communicate accurate and timely reports to track progress made and keep key stakeholders informed of fraud detection.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.

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