Cx Specialist

**Job Purpose** - To ensure the delivery of an end-to-end Change and Transformation capability, by utilising specialised skills and expertise, leveraging flexible Agile and fit-for-purpose Change Methodologies and tooling, and partnering with existing areas of change excellence. - This role will support multiple transformation programmes across the bank and...

**CX **Design Governance** - Draw up a governance blueprint, both to set up a mechanism to make decisions on cross-cutting initiatives and to align new and ongoing initiatives in each function with overall customer-experience objectives - Utilize insights from research to direct the strategic design of customer journeys, in conjunction with leadership -...

**Gauteng**, JHB - North** **R 15000 - R 20000 Monthly Cost To Company** We are looking for a **Client Support Consultant** to join the CX team at a big, amazing and an innovative company in the health tech space. The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with...

Altron Bytes Systems Integration’s job vacancy, Career and Recruitment Job title : Team Lead and Solutions Sales Specialist – Altron Campus Woodmead Block A jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 18, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description The Team Lead and Solution Specialist...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

 Job Description:We are looking to recruit an UX Researcher to join the product design team.Job Purpose:To research UX best-practices, competitors and user needs. Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.Job objectives:To support the product design team in delivering digital touchpoint...

About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

Key Responsibilities: Overall management of selected client accounts. Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. Supports the Service Line Manager and Service Line Lead in managing the research team – RA, RE, SRE levels. Liaises with...

Job purpose: To influence the understanding and thinking of client and consumer behaviour through foresight, customer insights and analytics, and enabling business to achieve its objectives by putting Client first. To operationalize Client Experience strategy and enhance client user experience based on identified gaps in client journeys and voice of client...

Working with current IT System engineers in designing and delivering the installation, upgrade, operation, control, maintenance and effective use of local and wide area networks for the communication of data, voice, text or images within the Electoral Commission; 2) Meeting the required levels of service performance such as throughput, availability and...

Working with current IT System engineers in designing and delivering the installation, upgrade, operation, control, maintenance and effective use of local and wide area networks for the communication of data, voice, text or images within the Electoral Commission; 2) Meeting the required levels of service performance such as throughput, availability and...

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...

Member segmentation and enhance the member experience Segment members, understand their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver exceptional service and brand values. Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer interactions, transactions...

Member segmentation and enhance the member experience Segment members, understand their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver exceptional service and brand values.Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer interactions, transactions and...

 INFORMATION REQUIREDJOB DESCRIPTION INFORMATIONJob Title:Accelerated Execution & BPM Change & Communications LeadBusiness Unit:Everyday Banking – Voice & Service Enablement (Ops Enablement)Contracting Specialist:Roxanne CorreiaDuration:Till 18 Dec – and from 1 Jan for 2024Rate:Implementation hands- we don’t need specialists – Max Rate is R400...

**Who we are**: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring...

Member segmentation and enhance the member experience Segment members, understand their profiles and map their ideal member journey, identifying touchpoints and moments of truth to deliver exceptional service and brand values.Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer interactions, transactions and...

**Who we are**: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring...

**Who we are**: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring...