Customer Service Ambassador

3 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time
About the Role

We are seeking a highly skilled and passionate Customer Service Representative to join our team in Cape Town, South Africa. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.

Key Responsibilities
  • Answer incoming customer communications in a professional and courteous manner
  • Conduct research to provide accurate and helpful responses to customer inquiries
  • Utilize product knowledge to resolve customer issues and provide solutions
  • Work collaboratively with the team to achieve customer satisfaction and resolution goals
Requirements
  • 6 months or more of customer service experience
  • High school diploma or equivalent
  • Strong product knowledge and ability to apply and explain it to customers
  • Computer experience and proficiency in software applications
What We Offer
  • A supportive and inclusive work environment that encourages career growth and development
  • A global team of dedicated professionals who share a passion for delivering exceptional customer experiences
  • A comprehensive benefits package that includes PTO, tuition reimbursement, and health and wellness incentives
About TTEC

TTEC is a global company that specializes in delivering exceptional customer experiences through a combination of humanity and technology. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Our company values include a passion for delivering amazing service and technology, as well as a commitment to making a positive impact on the world.



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