Event Booking Centre Manager

4 months ago

Pretoria, South Africa Marriott International, Inc Full time

**Job Number** 24156977
**Job Category** Sales & Marketing
**Location** Irene Country Lodge Autograph Collection, Nellmapius Drive, Pretoria, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Irene Country Lodge, Autograph Collection. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
- Assists in leading the property’s segmented sales effort for groups, conferences and events and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and team satisfaction.
- Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property’s groups sales objectives.
- Responsible for reactively managing group/catering-related opportunities. Trains team to and actively up-sells each business opportunity to maximize revenue opportunity.
- Ensures business is turned over properly and in a timely fashion for proper service delivery.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience from enquiry phase to event handover.
- Management of the Event Booking Centre Team to achieve the above set requirements.

Core Working Activities:
Developing & Executing Sales Strategies:

- Works with Sales Leader and Managing Director to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Participation in creation of relevant sales strategies for groups, conferencing and events.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business - Marriott Bonvoy.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment.
- Assists with the development and input of promotions, both internal and external.
- Execute historic and lost groups, conferencing and events opportunities to assist in future quotation conversions.

Managing Daily Sales Activities:

- Identifies new group, catering and events business to achieve property revenue goals.
- Approves and guides team for decision making on space release for catering to maximize revenue.
- Participates in sales activities and calls alongside members of sales team to acquire groups opportunities and/or close on business.
- Executes, supports and team guidance of the conversion aspects of group, conference or event booking - Generating proposal, draw up proposal, final signature and handover to Event Booking Specialist.
- Responds to incoming group/catering opportunities for the property.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Conducts site inspections for enquiry conversion.
- Participates in and practices daily service basics of the brand.
- Manage the Event Booking Centre Team to execute the above sales activities effectively for optimum group conversion.
- Manages relevant groups revenue documentation for accurate revenue projections.

Understanding Markets & Maximizing Revenue
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors advance and same day selling procedures to maximize room revenue and control property occupancy. Communicate with relevant teams’ changes in groups to ensure revenue maximization can continue.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution prior to event confirmation.
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., focus on the correct groups and events acceptance based on low and high demand periods).
- Recommends booking goals for Event Booking Centre team members.
- Participation in three month forecast discussions for accurate forecasting.

Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for team members.
- Serves the customer by understanding their needs and recommending the approp

  • Bookings and Events Coordinator

    7 months ago

    Pretoria, South Africa Kontak Recruitment SA Full time

    Brooklyn, Pretoria, Gauteng - Hospitality/Travel **Bookings and Events Coordinator (JB4027)** **Brooklyn, Pretoria** **R 15 - R 18 000 CTC per month** **6-month Fixed Term Contract** **Minimum Requirements**: Minimum of 2 years of strong administrative experience Previous project management experience will be considered a significant asset Proficient in...

  • Event Coordinator

    2 weeks ago

    Pretoria, South Africa Event Wizards Full time

    We're looking for an event-coordinator to join our team at Event Wizards. Please send us your CV as well as a short creative clip of not more than 1 minute, telling us why you are suited for this position. **Abilities & Competencies** - Trustworthy & Reliable - Punctual - Creative - Strong Admin Skills - Task Driven - Good communication skills & customer...

  • Events Operations

    7 months ago

    Pretoria, South Africa Cora O'Neil Recruitment Agency Full time

    **Brooklyn, Pretoria: EVENTS OPERATIONS & LOGISTICS BOOKING AGENT** **Duration**: 6 months contract with possibility of becoming permanent **Minimum Requirements**: - Well presentable, efficient and professional - Fully bilingual in both **Afrikaans & English a must **(Afr & Eng client base) - Matric / Grade 12 - Minimum 2 years recent **accounting...

  • Events Coordinator

    2 weeks ago

    Pretoria, South Africa HotelJobs.co.za Full time

    **About Menlyn Boutique Hotel**: Menlyn Boutique Hotel, where luxury, tranquillity, and art meet. We pride ourselves on our premium facilities combined with elegant and tastefully decorated rooms. Our commitment to service can be seen in our detailed and personalised approach. We are a young, creative, and progressive team, focused on delivering a guest...

  • Mid-level Events Project Manager

    7 months ago

    Pretoria, South Africa Cora O'Neil Recruitment Agency Full time

    **Brooklyn, Pretoria: MID-LEVEL PROJECT MANAGER (EVENTS MANAGEMENT)** **Minimum Requirements**: - Well presentable, efficient and professional - Fully bilingual in both Afrikaans & English **a must **(Afr & Eng client base) - Matric / Grade 12 - Relevant tertiary qualification preferred - 2 to 3 years recent **Project Management experience in events...

  • Campaign and Events Coordinator

    7 months ago

    Pretoria, South Africa Medpharm Recruitment Full time

    A reputable Medical Aid Scheme is seeking an experienced Campaign and Events Coordinator to join their Marketing and Communications Department. **Duties**: - Providing operational and Administrative duties to provide proactive support to the Marketing Campaigns and Events team within the Marketing and Communication Department. - Ensuring all branding and...

  • Event Coordinator

    1 month ago

    Pretoria, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** Assist in the coordination & hosting of all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement by building effective relationships with client’s employees, partners, visitors and service providers. This includes placing...

  • Event Coordinator

    6 days ago

    Pretoria, South Africa Bidvest Facilities Management Ltd Full time

    ROLE PURPOSE Assist in the coordination & hosting of all internal & external client events in order to ensure maximum customer satisfaction in accordance with the workplace management services within the Master Service Agreement by building effective relationships with clients employees, partners, visitors and service providers. This includes placing...

  • Events Coordinator

    4 months ago

    Pretoria, South Africa Irene Country Lodge Full time

    Coordinates conference and banqueting activities within the hotel including weddings - Coordinates Events /Gala Dinners/Weddings etc. - To do quotations, reserve rooms, make spa bookings, make restaurant bookings - Assists to ensuring that standards are maintained in Banqueting venues and outlets at all times in relation to service delivery and hygiene...

  • Events Coordinator

    2 weeks ago

    Pretoria, South Africa Panagora Group Full time

    Experience : 5-7 years Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman - and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning,...

  • Events Co-ordinator

    7 days ago

    Pretoria, South Africa Omega HR Solutions Full time

    Join this 5 Star Boutique Hotel group as an Events Coordinator You will be responsible to meet with event hosts prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyse the event order in order to gather guest information, determine proper set up, specific guest needs, buffets, action stations, etc. Working...

  • Campaigns and Events Co-ordinator

    7 months ago

    Pretoria, South Africa HRInsync Full time

    **Campaigns and Events Co-ordinator** **Company** One of the largest private Medical Aid companies in SA. They have been established for 20 years and are striving to be #1 in SA. **Purpose** Operational and Administrative duties to provide proactive support to the Marketing Campaigns and Events team within the Marketing and Communication...

  • Events Manager

    3 months ago

    Pretoria, South Africa Bluespec Holdings Full time

    **Purpose of the role**: The Medical Events Manager is responsible for planning, coordinating, and managing medical services at various events, such as sports competitions, concerts, festivals, and corporate gatherings. This role involves ensuring that adequate medical coverage is provided, that all medical personnel are properly equipped and trained, and...

  • Data Centre Manager

    2 weeks ago

    Pretoria, South Africa University of Pretoria Full time

    RESPONSIBILITIES: - Managing Data Centres: - Manage environmental infrastructure (power distribution, earthing, lightning protection to data centre(s) and UPS’s and HVAC); - Plan, forecast and schedule work, and provide leadership with regards to functioning of the Data Centre; - Control and manage performance within the Data Centre, and organise the...

  • Centre Manager Pta

    1 week ago

    Pretoria, South Africa Macdonald & Company Full time

    Are you the calm in the eye of the storm? Our client has developed a mixed-use scheme which they continue to manage day-to-day. This innovative node comprises of residential developments, entertainment, shopping and office space in a work/live/play concept which is becoming so popular in African cities. Whilst not all the properties are owned by the same...

  • Assistant Manager: Conference Centre

    2 months ago

    Pretoria, South Africa University of Pretoria Full time

    **UP Professional and Support**: DEPARTMENT OF FACILITIES MANAGEMENT ASSISTANT MANAGER: CONFERENCE CENTRE PEROMNES POST LEVEL: 09- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ RESPONSIBILITIES: - To...

  • Marketing Manager

    7 days ago

    Pretoria, South Africa Rebosis Property Fund Full time

    **Duties and responsibilities** **Develop the Centre’s annual marketing and CSI strategy and budget** - Assist the Marketing Executive with compiling a comprehensive marketing and CSI strategy in line with Centres objectives and research results on an annual basis. - Compile the marketing budget in line with annual marketing strategy. - Manage the...

  • Store Manager

    1 month ago

    Pretoria, South Africa Bargain Books Full time

    **STORE MANAGER OPPORTUNITY - KOLONNADE SHOPPING CENTRE, PRETORIA!** Turn Your Passion for Books Into a Thriving Career! Are you ready for an exciting new challenge where you will connect with fellow book lovers, and lead a team in creating unforgettable customer experiences? If so, join **South Africa's Best Bookseller Award winner (six years running)**...

  • Compliance Call Centre Agent

    2 weeks ago

    Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

    **JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...

  • Call Centre Agent

    6 days ago

    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria East - R 6500 - R 7500 Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 3 Years' plus experience working in a Call Centre dealing with Banking Collections,...