Service Sales Specialist
4 weeks ago
We are seeking a skilled Sales Engineer for Service Solutions to join our team at The Hiring House. This is a key role in driving the growth of our Power Technique Service business.
The ideal candidate will be a highly motivated individual with a strong background in sales and customer relationships, able to cultivate and enhance customer relationships and drive sales growth.
- Main Responsibilities:
- To prepare Part, Service and Repair quotations for Customers
- To ensure that sales targets, GP and Market contribution for both service operations and part sales are met
- To drive customer satisfaction by facilitating prompt and efficient service
- To grow the Power Technique Service business by improving the 1:1 Ratio and increasing customer share
- To maintain and increase customer share by conducting regular customer visits
- To prepare monthly reports of activities and statistics of quotations vs. order received
- To monitor and report on competitors and pirate activity
- To develop and maintain a thorough understanding of the company's products, competitor offerings, and market share
- To stay current with technical and product training
- To analyze and report on competitors pricing structures and any changes
- To involve in tenders, quotations and proposals
- To support the collection process for overdue accounts from sales
- To perform any functions or duties as required
Requirements:
- Minimum of five years experience in retail and after-sales business
- Proven ability to cultivate and enhance customer relationships
- Strong planning and organizational abilities
- Capability to turn quotations into successful sales
- Valid drivers license and passport
- Computer literate with majority of work relating to AC SAP systems
- Strong time management and organizational skills
- Exceptional interpersonal and communication abilities
- Highly self-motivated with a proven ability to work independently
- Willingness to travel frequently and spend extended periods away from home
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