Spa Manager
2 months ago
Kendrick Recruitment is seeking an experienced and passionate Spa Manager to lead and manage a luxury spa, ensuring a world-class standard and exceptional guest experience. This role requires a proactive leader with a minimum of 5 years of experience in running a high-end spa and a proven track record of successfully leading a team.
**Key Responsibilities**:
**Day-to-Day Operations**:
- Oversee all spa treatments, ensuring they are delivered to the highest standard.
- Address guest feedback promptly and escalate any complaints to the Head of Lodge Operations.
- Maintain a clean, hygienic, and inviting spa environment.
- Manage the café area, ensuring it is well stocked and maintained.
- Handle day-to-day financial responsibilities accurately and efficiently.
- Schedule team members and manage time off and annual leave.
- Provide ad hoc treatments as needed.
**Monthly Requirements**:
- Complete month-end tasks and stock takes.
- Consolidate reports for management.
**Team Development**:
- Build and nurture a strong spa team.
- Promote continuous development of products and services.
- Mentor and guide junior spa therapists and interns.
**Additional Responsibilities**:
- Conduct site visits to ensure quality standards.
- Source sustainable suppliers and build strong relationships for optimal costing.
- Host guests as scheduled.
**Qualifications**:
- Somatology qualification or similar.
- At least 4 years as a Senior Spa Therapist and 3 years in a high-end facility.
- Proven experience in successfully leading a team.
- Preferably a qualified Yoga and/or Pilates instructor.
- Excellent command of the English language and computer literacy.
- Valid driver’s license.
**Desired Attributes**: We are looking for someone who embodies:
- Accountability and adaptability.
- Ambition and commitment to high performance.
- A passion for ongoing learning and development.
- Professionalism and a results-oriented approach.
- A team-oriented mindset with a strong sense of spirit.
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