Specialist, People Operations, Emea

1 week ago

Cape Town, South Africa South Pole Full time

**Job summary**:
As a People Operations Specialist, you will be involved in supporting South Pole employees within your region, by partnering with the wider People, Culture and Performance team, in executing all global People operations processes, covering the full employee life-cycle, while ensuring compliance with employment laws, regulations, and company policies. The focus of the role is administrative, but in a fast-paced scale up environment, meaning the role will be challenging and ever-changing, as we continue to embed new practices and ways of working within our function - it will be key for you to continually elevate the standard in your day-to-day work.

**Main tasks & responsibilities**:
Manage end to end employee lifecycle events, from onboarding to offboarding:
1. Onboarding and Offboarding:

- Contribute towards the onboarding process for new hires, ensuring a smooth transition into the company
- Manage documentation for new hires, including employment contracts and other onboarding documents
- Support offboarding procedures, processing necessary documentation and supplying local authorities with required information

2. Payroll Coordination:

- Prepare payroll on a monthly basis in collaboration with internal and external payroll providers, ensuring high data accuracy at all times
- Process one time payments upon request

3. Global Mobility Coordination:
Proactively manage global mobility requirements, such as work permits or visa

4. Benefits Coordination

Oversee the implementation and ongoing management of benefits within the region and
make recommendations for enhancements in line with local standards to your Regional People Operations Manager or Lead

5. Leave of absence
- Manage leave of absence requests in line with local legislation and South Pole practises

6. Ticket Resoltion:

- Serve as a point of contact for basic employee inquiries and provide information on HR policies and procedures when self service cannot satisfy employee needs, swiftly and in line with SLA’s.
- Escalate complex issues to senior people operations colleagues as needed
Foster positive employee relations by addressing concerns and maintaining a supportive work environment

7. Policy, Knowledge & Process Updates:

- Maintain compliance requirements in line with local labour laws and regulations
Prepare and organise HR-related documentation for senior colleagues within PC&P
Stay informed about changes in labour laws and update HR policies and the team
accordingly
- Ensure all the activities are compliant and in line with employment laws and regulations, escalating to Senior People Operations colleagues pro-actively where complex issue-resolution is required
- Maintain and update our People policies and processes and associated knowledge
documents

**Requirements**:
Essential
- Prior internships and/or entry-level experience in HR or People Operations
- Able to demonstrate prior experience of executing all employee lifecycle processes
- Strong knowledge of regional/country specific compliance and employment law,
regulations and HR policies and procedures
- Previous experience maintaining a HR information system and/or working with a service
- delivery model preferably across different industries and regions would be an advantage
- Exceptional attention to detail, organisational skills with the ability to prioritise activities
- Evidence of a swift, responsive and thorough approach
- Highly results-focused; strong drive, initiative, and sense of urgency
- Experience in a global matrix company would be an advantage

**What we offer**:
At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation.

We’re a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.

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