People Operations Specialist

3 months ago

Cape Town, South Africa Job Crystal Full time

A Travel Technology company based in Cape Town is looking for a People Operations Specialist to join their People team. Working closely with the Head of People in the Cape Town office, this is an exciting opportunity to be a key player in helping to build a world-class people operations function. The People Operations Specialist will be responsible for the day-to-day people operations tasks and efficiencies across the various touch points of the employee journey, including onboarding, offboarding, and all the touch points in between.

Location: Waterfront, Cape Town, South Africa

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Be the first point of contact for all employee enquiries and requests, providing exceptional support through various channels
- Consistently and seamlessly executing day-to-day people operations tasks, including but not limited to contract management, payroll, benefits, leave administration, etc
- Coordinate onboarding processes and programmes, and play an active role in initiating scalable changes and improvements to drive a world-class onboarding programme
- Maintaining precise records and managing people data to ensure compliance with regulations and minimise risk; this includes tasks related to Employment Equity, WSP/ATR, and other people compliance matters
- Contribute to the development of people policies/guidelines and procedures that will aid performance, help the business scale, and maintain the company culture.
- Assist in managing employee relations issues in accordance with labour law and company guidelines
- Support recruitment efforts by coordinating full-cycle recruitment activities; this may include assisting with sourcing, screening, coordinating interview processes, reference checks, and offer management as needed
- Coordinate training and development programmes and take care of the day-to-day management of the associated processes
- Assist in executing employee wellness initiatives and contribute to people event planning and coordination
- Identify and drive process improvements (onboarding, performance review systems, feedback loops, training, etc) that keep the employee experience and teams’ mission at the fore
- Analyse data and key insights from people operations and organisational development processes to inform decision making and enhance the employee experience

**REQUIREMENTS**
- **Customer Service Orientation - **demonstrates concern and passion for the needs of the customer (internal and external) and continuously strives to meet those needs. Has exceptional interpersonal skills
- **Excellent communication skills (written & verbal) - **the ability to clearly, openly and empathetically communicate across all levels
- **Continuous improvement orientation** - does not accept the status quo. Continuously surfaces friction in the employee experience and recommends or/and makes improvements
- **Adaptable - **open and willing to learn new things, take on new challenges and make adjustments to suit transitions in the workplace
- **Collaboration -** the ability to work efficiently within the People Team and across departments in a streamlined manner
- **Problem Solving -** ability to solve problems and provide advice when called upon
- **Urgency -** ability to move quickly, make confident decisions with a sense of urgency, and independently manage daily work
- **Attention to detail -** thoroughly and accurately completes tasks with a consideration of all the parts of the system. Work does not need to be checked or supervised.

**BACKGROUND**
- Graduate Degree or Diploma in Human Resource Management/Organisational Psychology is preferred
- 2+ years of relevant working experience in an HR/People Administrator role, preferably in a fast-moving, dynamic Tech company
- Experience using an HRIS system such as BambooHR
- Proficient in the company operating systems, which include Google Workspace and Slack, or a proven ability to learn new systems quickly
- A solid understanding of South African labour law and compliance requirements
- Ability to manage multiple and constantly shifting priorities
- Familiarity with employee engagement research, performance management systems, and training and development. However, a keen researcher and explicator of key insights will do.
- Must be a well-balanced facilitator and strong communicator who does not shy away from any question
- Must be someone who wants to learn and grow over time, and who is also willing and able to deal with the administrative side of the role

**BENEFITS**
- Access to travel discounts and vouchers
- Company retirement benefits
- Company laptop and accessories
- One half-day additional leave per month

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