Front Office Duty Manager
7 months ago
Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.
If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.
Harbour House Hotel in Hermanus is looking for a passionate Front office Host. The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.
**Minimum requirements**
- Matric
- Hotel Management Diploma (advantageous)
- Minimum 2 years experience in the same or similar position
- Multi-venue experience advantageous
- Strong OPERA knowledge
- Valid driver's license and own vehicle (advantageous)
**Duties and responsibilities**
- Ensure outstanding customer care at all times
- Courteously and accurately answer enquiries from potential guests
- Accept hotel reservations
- Use suggestive upselling and cross selling to ensure maximum revenue and occupancy
- Supervise daily shift procedures ensuring all team members adhere to standard operating procedures
- Train, direct the work of, resolve issues/problems and coach and council front desk team to ensure quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Allocate rooms to expected arrivals after checking guest preferences and special requests
- Supervise the operations of the font desk to ensure an optimal level of service and hospitality is provided to guests
**Operational requirements**
- Assist all departments in servicing the guests especially during high volume periods
- Takes responsibility in the absence of hotel manager and assistant hotel manager
- Produce hotel front desk schedules
- Assist in event management where necessary
- Doing daily property walk-abouts and report issues
- Hotel membership hosting
**Financial**
- Adhere to company credit limit / floor limit policies
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank
- Month end account management
- Managing all open accounts on a daily basis
**Guest Relations**
- Analysing customer feedback and providing strategic direction to continually improve overall rating
- Responding to guest needs and anticipating their unstated ones
- Promote all guest amenities, conveniences and programs offered
- Recommend local tourist spots, including places to dine, shop and sight-see
-
Front Office Duty Manager
1 day ago
Hermanus, South Africa HotelJobs.co.za Full timeHarbour House Hotel in Hermanus is looking for a passionate seasonal relief Front Office Duty Manager to support to join their established team. **MINIMUM REQUIREMENTS** - Grade 12 - Hospitality Qualification (advantageous) - Working knowledge of OPERA - Previous experience in the same or similar position - Familiar with duties and procedures in the...
-
Front Office Manager
6 months ago
Hermanus, South Africa Helderberg Personnel Full timeAn esteemed, 5-star hotel based in Hermanus has an opportunity for a Front Office Manager. The main purpose of this role is to ensure that guests receive a heart-warming welcome and the coordinating all front office activities, reservations and guest services. front office manager **Requirements**: - Post matric hotel school qualification would be...
-
Front Office Manager
7 months ago
Hermanus, South Africa HotelJobs.co.za Full timeKendrick Recruitment is seeking a Front Office Manager for a prominent Luxury Hotel in Hermanus. The purpose of the position, is to ensure that guests receive a heart-warming wel come and coordinating all front office activities, reserva tions and guest services. ***Minimum Experience and Quali fication Required**: Grade 12 - Post matric hotel school q...
-
Front Office Manager
7 months ago
Hermanus, South Africa HotelJobs.co.za Full timeKendrick Recruitment is seeking a Front Office Manager for a prominent Luxury Hotel in Hermanus. The purpose of the position, is to ensure that guests receive a heart-warming wel come and coordinating all front office activities, reserva tions and guest services. ***Minimum Experience and Quali fication Required**: Grade 12 - Post matric hotel school q...
-
5 Star Hotel Front Office Manager
7 months ago
Hermanus, South Africa What Next Recruitment Full timeHotel Front Office Manager Hermanus, Western Cape Salary R25K - R28K This is a Live Out position An Award Winning hotel in Hermanus is looking for an experienced Front Office Manager to join the Team. **Requirements**: Grade 12 ∙Post matric hotel school qualification would be advantageous. ∙3-5 years’ experience in a five-star property 3-5...
-
Receptionist (Front of House) Hermanus
7 months ago
Hermanus, South Africa HotelJobs.co.za Full time**Front Of House Receptionist - Harbour House Hotel** Harbour House Hotel in Hermanus is looking for a passionate Front of House Receptionist. The receptionist must manage and control all operational and accounting aspects of the Front Office, including Reservations. To ensure the smooth running of the day-to-day front desk / Night Audit / Reservations...
-
Seasonal Front Desk Receptionist
4 weeks ago
Hermanus, South Africa HotelJobs.co.za Full time**Front Of House Receptionist - Harbour House Hotel** Harbour House Hotel in Hermanus is looking for a passionate seasonal front desk Receptionist. The receptionist must manage and control all operational and accounting aspects of the Front Office, including Reservations. To ensure the smooth running of the day-to-day front desk / Night Audit /...
-
Front of House Manager
7 months ago
Hermanus, South Africa The Hussar Grill Hermanus Full timeWe are looking for a dynamic front of house manager, someone who works well with the general public and has great customer service. Duties include, but is not limited to: Daily cash up & stock take Weekly stock count Managing waiters and making sure service runs at optimal levels Doing weekly shifts Building relationships with customers Ensuring all...
-
Seasonal Front Desk Receptionist
4 weeks ago
Hermanus, South Africa Jobted ZA C2 Full timeFront Of House Receptionist – Harbour House Hotel Harbour House Hotel in Hermanus is looking for a passionate seasonal front desk Receptionist. The receptionist must manage and control all operational and accounting aspects of the Front Office, including Reservations. To ensure the smooth running of the day-to-day front desk / Night Audit / Reservations...
-
Award Winning 5 Star Hotel Front Office Manager 3119
15 hours ago
Hermanus, South Africa What Next Recruitment Full timeAn Award Winning hotel in Hermanus is looking for an experienced Front Office Manager to join the Team. **Requirements**: Grade 12 ∙Post matric hotel school qualification would be advantageous. ∙3-5 years’ experience in a five-star property 3-5 years experience in Front Office Management **∙**Good knowledge of OPERA hotel management...
-
Front Office and Social Media Administrator
7 days ago
Hermanus, South Africa Just Property Full timeFront Office and Social Media Administrator wanted in Hermanus. Ability to commute/relocate: - Hermanus, Western Cape: Reliably commute or planning to relocate before starting work (required)
-
Switchboard and Front Office Administrator
2 months ago
Hermanus, South Africa The Liz McGrath Collection Full timeThe purpose of the position is to handle telephonic communication at the property in a well-spoken and articulate manner. **Minimum Experience and Qualification Required**: - Grade 12 - 1-2 years’ switchboard experience at a five-star hotel - Good listening skills, professional and polite telephone manner - Ability to work quickly and accurately under...
-
Office Manager
5 days ago
Hermanus, South Africa AF Consulting Full time**Responsibilities**: - Serve as the point person for office manager duties including: - Maintenance - Mailing - Supplies - Equipment - Bills - Schedule meetings and appointments - Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers - Data capturing - Manage the whole process for online...
-
Front of House Manager
2 days ago
Hermanus, South Africa HotelJobs.co.za Full timeBosman Adama (Pty) Ltd is seeking a Front of House Manager to oversee and manage a 50-seater tasting room and eatery, located on a family-owned farm. The Frame house at Bosman Hermanus is a wooden structure housing the wine tasting venue belonging to Bosman Family Vineyards in the Upper Hemel-en-Aarde Valley, Hermanus. **Essential qualifications, skills,...
-
Restaurant / Foh Anchor / Duty Manager - 5 Boutique
7 months ago
Hermanus, South Africa HotelJobs.co.za Full timeThis luxury 5-star deluxe lodge hotel, Villa and spa offers international standards in accommodation and award-winning fine dining cuisine. Focusing on overseas and local tourists, the hotel is ideally situated on this popular whale watching coastline. We are in search of a young, enthusiastic & professional service minded individual to take on duties as a...
-
Front of House Manager Hermanus
9 months ago
Hermanus, South Africa HotelJobs.co.za Full time**JD Specialized Recruitment** is currently in search of a vibrant **FRONT OF HOUSE MANAGER** for an Upmarket Restaurant in Hermanus **Requirements**: - Good experience in Front of House operations in a restaurant setting - Strong familiarity with customer service principles - Strong training skills - Skilled in motivating an equally engaging staff to...
-
Restaurant & Foh Duty Manager - Whale Coast 5 Hotel
7 months ago
Hermanus, South Africa HotelJobs.co.za Full timeThis luxury 5-star deluxe lodge hotel, Villa and spa offers international standards in accommodation and award-winning fine dining cuisine. Focusing on overseas and local tourists, the hotel is ideally situated on this popular whale watching coastline. We are in search of a young, enthusiastic & professional service minded individual to take on duties as a...
-
Duty Manager
6 months ago
Hermanus, South Africa Helderberg Personnel Full timeA distinguished,5-star hotel based in Hermanus has an opportunity for a Duty Manager. The main purpose of this role is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates. duty manager|hospitality **Requirements**: - Post matric hotel school qualification...
-
Duty Manager
7 months ago
Hermanus, South Africa HotelJobs.co.za Full timeKendrick Recruitment is searching for a Duty Manager for a luxury 5-star hotel renowned for providing exceptional hospitality experiences to its guests. As a Duty Manager, you will play a pivotal role in overseeing the smooth operation of the hotel and ensuring the highest levels of guest satisfaction. This position requires a strong leader with exceptional...
-
Office Administrator
3 days ago
Hermanus, South Africa AF Consulting Full time**Job title: Compliance Office Administrator** **Location: Hermanus, Western Cape** **Salary: Market-related** **Responsibilities**: - Download and organize data and correspondence from stakeholders - Maintain and organize client contact information - Maintain storage and organization of client documents - Undertake general administration duties - Take...