Service Desk Technician

**Service Desk Technician **:at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...

Job Title: Service Desk TechnicianWe are currently seeking an experienced Service Desk Technician to join our dynamic Support Hub team in Gauteng. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and resolving complex technical issues.Main Responsibilities:Providing first, second- and third-line...

Our client is looking for a Service Desk Technicians. To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, assigning support actions to other departments where needed. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest, and...

Job DescriptionWe are seeking a highly skilled and customer-focused Help Desk Technician to join our dynamic team at iOCO. As the first point of contact for IT support, you will deliver swift and effective solutions that keep our operations running smoothly.Key Responsibilities:Provide excellent customer interaction and communicate accurately and timeously...

About Our Company Culture">We value adaptability, complete knowledge of IT infrastructure, and a knack for implementing working solutions.">Job Description:">The successful applicant will take on a key role overseeing the operation of the service desk and managing a dedicated team of service desk technicians.">Requirements:">">Minimum of 3 years experience...

**SERVICE DESK COORDINATOR JOB DESCRIPTION** **Role** **Responsibilities** - Point of contact for service requests - Triage of service requests and incidents - Prioritisation of tickets - Ensure users provide adequate level of information in tickets - Monitor ticket queues - Responsible for resolution of tickets within SLAs - Effective and efficient...

Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all service calls are closed on time Assist the...

**Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all...

Key Performance Area: - Management of the Service Desk Teams and deliverables - Management of Customer expectations - Achievement of Service Desk metrics - Reporting and presenting Service Desk metrics - Management of capacity requirements - Management of training requirements - Management of documentation - Performance reviews - Ad hoc duties as required...

The service desk is responsible for effectively managing customer expectations, setting the organizational standard for customer engagement, serving as a communication channel between customers and the IT organization, and, whenever possible, providing a first-contact resolution for customers. The service desk is responsible for identifying and pursuing...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

**Job Duties/Responsibilities will include**: Management of the Service Desk Teams and deliverables Management of Customer expectations Achievement of Service Desk metrics Reporting and presenting Service Desk metrics Management of capacity requirements Management of training requirements Management of documentation Performance reviews Ad hoc duties...

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

**About SubjectWell**: SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

Urgently looking for a Service Desk Agent based in Cape Town **Requirements**: Matric IT Qualification 2 - 5 Years experience in a similar role **Job Types**: Full-time, Permanent Pay: R11 000,00 - R12 000,00 per month Work Location: In person

Excis Compliance ltd Job OpportunityWe are looking for an experienced Help Desk Professional who is fluent in French to join our IT team. As a Help Desk Professional, you will provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Duties and Responsibilities:Respond to Service Requests: Respond...

iOCO Infrastructure Services Invites You to Explore Possibilities.Join our dynamic team as a Service Desk Engineer. Be the first point of contact for IT support, delivering swift and effective solutions that keep our operations running smoothly. If you're tech-savvy, customer-focused, and ready to make an impact in a fast-paced environment, this role is for...

iOCO Infrastructure Services Invites You to Explore Possibilities. Join our dynamic team as a Service Desk Engineer. Be the first point of contact for IT support, delivering swift and effective solutions that keep our operations running smoothly. If you're tech-savvy, customer-focused, and ready to make an impact in a fast-paced environment, this role is...

Overview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...