Africa Safari Expert
6 months ago
Contact person for this position: Ronel Bakker
Job overview:
My client, a leader in the Travel Industry is looking for Africa Safari Experts to join their team in Cape Town. They are a team of innovative, experienced and ambitious go-getters passionate about sharing Africa’s best with travellers from all around the world.
They specialises in bespoke luxury safari travel in Southern and East Africa, and Drive South Africa - Africa’s leading online rental car comparison and booking engine.
**Responsibilities**:
- Manage the entire client interaction from enquiry to post travel
- Sharing your first-hand knowledge of African destinations with potential clients
- Preparing exceptional quotations and itineraries matching clients expectations and budget
- Managing the entire booking process with a high level of attention to detail
- Invoicing and collecting client payments
- Ensuring all travel documents are accurate and of the highest standard
- Providing top-level customer support at all stages - before, during and after travel
- Meeting all monthly sales targets
- Going the extra mile to ensure exceptional customer service and a wow factor to all our clients
- Manage all internal systems and procedures efficiently and effectively
Qualifications and Experience
- **Tertiary qualification in Travel and Tourism**
- Knowledge of various software systems - Tourplan, CRM, Google workspace
- Strong knowledge of African destinations, logistics and properties
- **5+ years’ experience in the tourism industry specifically selling African safaris**
- 5+ experience in a sales environment dealing with direct consumers
Skills, Knowledge & Attributes:
- Excellent written and verbal communication skills
- Superior interpersonal and organisation skills
- Ability to meet deadlines, accept challenges and work under pressure
- Driven sales and customer service skills
- Capable of self-management & self-actualization
- Highly flexible with ability to work in a fast-paced and dynamic environment
- Diligent, high degree of perseverance and attention to detail
- Excellent problem solving skills
**Salary**:
Market related depending on experience.
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