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Front Desk Reception and Dispatch Administrator

1 month ago

Somerset West, South Africa Forever Fresh Foods Full time

Are you a detail-oriented, bilingual (English & Afrikaans) professional with a passion for customer service and logistics? Forever Fresh Foods is looking for a reliable and friendly **Front Desk Reception & Dispatch Administrator** to be the welcoming face of our company. If you’re organized, a great communicator, and enjoy working in a dynamic environment, this opportunity is for you

**Key Responsibilities**:
**Front Desk & Customer Service**:

- Serve as the first point of contact for customers, suppliers, and guests—answering calls, taking messages, and directing queries.
- Greet walk-in customers with professionalism, assist with sales inquiries, and operate the Point of Sales (POS) system.
- Handle deliveries by signing for packages and coordinating with suppliers.
- Assist with administrative tasks, including maintaining a clean and organised reception area.

**Dispatch & Logistics**:

- Pick and pack orders accurately and efficiently.
- Prepare waybills and ensure all outbound orders are ready for dispatch.
- Oversee courier collections and manage delivery documentation (manifests, proofs of delivery, etc.).
- Coordinate with courier companies on delayed or lost packages and update customers promptly.

**Qualifications**:

- Minimum of Matric.
- Prior experience in Reception, Dispatch, or Office Admin roles (ideally in a manufacturing or packing environment) is advantageous.
- Strong organisational skills and attention to detail.
- Fluent in both English & Afrikaans.
- Excellent telephone etiquette and customer service skills.
- Comfortable working with basic math for inventory and counting tasks.
- Team player with a strong work ethic.

**What We Offer**:

- A supportive and friendly work environment.
- Opportunities for growth within the company.
- Competitive salary based on experience.

Pay: R8 000,00 - R10 000,00 per month

Application Deadline: 2024/09/30