Front of House
11 hours ago
**New Vacancy - Front of House Manager & F&B Manager**
**Private Game Reserve - Bela Bela**
**Requirements**:
- Diploma or equivalent in Hospitality Management (Essential for permits)
- At least 3-5 years Front of House supervisory experience
- Essential must have F&B background
- Previous lodge experience essential
- Excellent Customer Relations
- Experience in Reservations beneficial
- Fluent in MS Office, MS Word & MS Excel
- Excellent command of the English
- High level of telephone etiquette & excellent all-round communication skills
- Professional and well groomed
- Driver’s license
**Key Performance Areas & Main Duties**:
- Team player with high regard for efficiency and service excellence to clients
- Must be able to prioritize and manage tasks independently
- Welcoming and hosting of guests
- Deadline orientated and a good eye for detail and ability to multitask
- Good planning and organizational skills
- Self-motivated, organized and disciplined work ethics
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department
**Package on offer**
- Single Accommodation
- Company Benefits will be discussed in interview
**Starting Date**: Immediately
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