Lodge Anchor

Providing a visible management presence while on duty
- Responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this lodge.
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Randomly inspecting the stores (F & B / Kitchen) to check stock control is being implemented (quality, par stock levels, expiry etc) in conjunction with the F & B Manager or Exec Chef.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Providing timely and constructive feedback to all direct reports as and when required
- Ensure front desk complete administration accurately and according to standard operating procedures (FOH)
- Assume role responsibility for any role as nominated by Senior management, but primarily focused on the Front Office Management, Executive House Keeper and F&B assistant manager.
- Ensure lodge Guest Experience levels are met and maintained.
- To be readily available to deal with all guests queries and complaints.
- Assist in management of control mechanisms related to inventory stock, stock, and breakages.
- Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS)
- Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food
- and Beverages (HK & FB).
- Experience in overseeing maintenance issues.
- Proven record of managing staff effectively and empathetically
- culturally sensitive
- Manage day to day operations, Coordinating service and guest activities as required.
- Manage allocated staff in terms of discipline and service.
- Hosting of guests as well as conducting Check ins and outs.
- Any other duties assigned.