Lodge Anchor

Kendrick Recruitment is now seeking a **Lodge Anchor** for a fantastic 5-star lodge on a private game reserve in the Bela-Bela area of Limpopo.

This position would be suited to a **strong all-rounder** who is confident and well-spoken and will be able to stand in as relief management when required.

**_ Minimum Requirements:_**
- Strong admin skills
- Excellent knowledge of MS Office (Word, Excel, Outlook)
- Solid hosting skills
- At least 3 years’ of similar experience in a 5* bush lodge environment
- Previous Management experience preferred
- Hospitality qualification preferred
- Knowledge of any well-known hotel management software system
- Valid driver’s license
- Excellent knowledge & experience of overall lodge operations, particularly within the F&B & Housekeeping departments.
- Solid stock control experience.

**_ Core Competencies:_**
- A professional and collaborative manager that communicates effectively and is a relationship builder by nature.
- A mature, intuitive & positive individual, that leads by example.
- Passionate, highly self-motivated and takes ownership in the business and detail.
- Able to thrive under pressure and change, showing flexibility in daily operations.
- A well-spoken and groomed individual that takes time to listen to innovative ideas and pays attention to broader problems.
- Extroverted people’s person.
- Able to work within a team.
- Able to work autonomously.

**Main Duties & Responsibilities**:

- Providing a visible management presence while on duty
- Responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this lodge.
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Randomly inspecting the stores (F & B / Kitchen) to check stock control is being implemented (quality, par stock levels, expiry etc) in conjunction with the F&B Manager or Exec Chef.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Providing timely and constructive feedback to all direct reports as and when required
- Ensure front desk complete administration accurately and according to standard operating procedures (FOH)
- Assume role responsibility for any role as nominated by Senior management, but primarily focused on the Front Office Management, Executive House Keeper and F&B assistant manager.
- Ensure lodge Guest Experience levels are met and maintained.
- To be readily available to deal with all guests queries and complaints.
- Assist in management of control mechanisms related to inventory stock, stock, and breakages.
- Ensure adherence and understanding to Fire, Hygiene and Health and Safety (OHS)
- Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food - and Beverages (HK & FB).
- Experience in overseeing maintenance issues.
- Proven record of managing staff effectively and empathetically
- culturally sensitive
- Manage day to day operations, Coordinating service and guest activities as required.
- Manage allocated staff in terms of discipline and service.
- Hosting of guests as well as conducting Check ins and outs.
- Any other duties assigned.