Food & Beverage Manager - Luxury 5 Lodge - Bela Bela

3 months ago

Bela Bela Limpopo, South Africa HotelJobs.co.za Full time

**Job Title**: Food & Beverage Manager
**Location**: Private Game Reserve, Bela-Bela

**Synopsis**:
A prestigious private game reserve located in Bela-Bela is seeking an experienced and passionate Food & Beverage (F&B) Manager to lead and elevate its F&B operations. This role is perfect for a dynamic and strategic professional with a strong background in luxury hospitality who is eager to deliver an exceptional guest experience while maintaining high standards of service.

As the Food & Beverage Manager, you will be responsible for overseeing all aspects of the food and beverage operations, ensuring exceptional service delivery and guest satisfaction. You will lead and inspire a dedicated team, manage budgets, and uphold the highest standards of hygiene and safety. You will also drive creative and strategic initiatives to enhance the guest experience and maximize revenue.

**Key Duties & Responsibilities**:

- Ensure adherence to all company policies, procedures, and SOPs.
- Attend and actively participate in Head of Department (HOD) and other required meetings.
- Facilitate effective communication through regular staff meetings.
- Conduct performance appraisals and reviews for F&B staff.
- Prepare, control, and submit departmental budgets.
- Plan, direct, and control the F&B department, including rostering and supervising staff.
- Identify training needs and implement training programs to ensure staff development.
- Collaborate closely with the F&B Controller to manage sales and beverage stock effectively.
- Maintain up-to-date knowledge of menu items, daily specials, and seasonal offerings.
- Ensure the dining areas are set according to company standards.
- Liaise with the kitchen on menu changes and communicate updates to the F&B team.
- Maintain courteous and professional guest relations and address guest complaints or requests promptly.
- Ensure accurate billing and presentation of bills to guests.
- Exhibit professional personal appearance and behavior to enhance guest experience.
- Complete daily void reports and manage accounting for all negative postings.
- Oversee and report on F&B cost percentage figures.
- Report maintenance issues to the Maintenance Department.
- Maintain the highest standards of hygiene within the property.
- Implement and drive the restaurant concept and food offering consistently.
- Design and execute brand-relevant food experiences and special events to drive revenue.
- Lead the front-of-house team, ensuring training, motivation, and high performance.
- Foster a high-performance, respectful, and collaborative team culture.
- Draft and collate relevant daily, weekly, and monthly reports.
- Perform any other ad hoc duties as required.

**Core Competencies**:

- Strong communication skills, both written and verbal.
- Strategic and creative restaurant operation abilities.
- Excellent attention to detail with strong initiative and interpersonal skills.
- Highly responsible, reliable, proactive, and trustworthy.
- Professional, presentable, and well-spoken.
- A high guest-centric approach with a strong commitment to customer service.
- Positive attitude, team player, and effective leader.
- Flexibility to work shifts, weekends, and holidays.

**Minimum Requirements**:

- At least 3 years of previous F&B management experience at a 4 or 5-star property or lodge.

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