Technical and Champion Support Consultant
2 weeks ago
The purpose of the Technical & Champion Support Consultant role is to provide second and third-line technical software support to achieve client success and retention.
**If you want to**:
- Deliver support across various channels on all licensed clients to successfully ensure resolutions to all cases;
- Manage cases in accordance with Service Level agreement, process and procedures;
Enable client success by directing client or product escalations to the correct channels to ensure end to end resolution;
- Identify and cascade themes or trends relevant to our products and services to the correct channels; and
- Establish targets to spur performance and to measure effectiveness.
- Enable client satisfaction by making pro-active support calls;
- Develop knowledge resources to enable knowledge sharing with the team and clients;
- Achieve active engagement/participation during all knowledge sharing sessions; and
- Identify and document observations and findings in formal reports for submission to relevant stakeholders.
- Manage a wide complexity range of requests and incidents;
- Interact with Product and Development teams in reporting and documentation of defects and enhancement requests; and
- Participate in the delivery of solutions and projects such as needs analysis, documentation, script development, testing, and installation / implementation tasks of a technical nature.
- Oversee complete resolutions on all reported cases for the relevant products; and
- Partner with Product and development teams to assist with testing operations and releasing of
relevant products.
**And you have**:
- Post-Matric qualification. Completed BCom Accounting / Information Technology degree
(Minimum NQF Level 6).
- Excellent academic achievements within the specified qualification (Please note that academic
transcripts will be requested).
- A minimum of 18 months in a software support or a software technical support role.
- Support methodology training (ITIL, 6 Sigma) a plus;
- CaseWare Working Papers Experience.
**And these essential skills**:
- Good understanding of auditing and financial environment and processes.
- Highly computer literate with an interest in Software and IT.
- Demonstrated skill and experience with VB and/or VB script, or similar.
- Understanding of database platforms, data analysis and retrieval.
- Basic understanding of load and performance testing.
- Technical troubleshooting and problem-solving skills.
- Communication skills (verbal and written).
- Microsoft Office.
- Personal Attributes and Qualities
- Focused, customer and results oriented, driven by excellence.
- Effective communicator at all levels.
- Ability to work in a fast-paced, high pressured and collaborative environment.
- Ability to effectively manage time, prioritize tasks and learning as well as work within deadlines. with little supervision.
- Good interpersonal and ability to collaborate with others.
- Demonstrate ability to show initiative.
- Great attention to detail.
- Good time management and priority handling.
-
Technical and Champio Support Consultant
3 weeks ago
Midrand, South Africa CaseWare Africa Full timeThe purpose of the Technical & Champion Support Consultant role is to provide second and third-line technical software support to achieve client success and retention. **If you want to**: - Deliver support across various channels on all licensed clients to successfully ensure resolutions to all cases; Manage cases in accordance with Service Level...
-
Technical Consultant
2 weeks ago
Midrand, South Africa Pro Tem Full timeThe Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively...
-
Technical Support Consultant
11 hours ago
Midrand, Gauteng, South Africa Hire Resolve Full timeHire Resolve is currently seeking a talented Service Desk Engineer to join our client's dynamic team. As a key player in the IT support function, you will contribute to the delivery of world-class IT services and support to clients.Job Requirements:Deliver high-level, quality service assurance to corporate clients.Support all technical aspects of Converged...
-
IT Technical Support Internship
2 weeks ago
Midrand, South Africa Advanced Projects and People Full time**Desired Experience & Qualification** - Degree/ Diploma in IT or any relevant qualification - 6 to 1 year experince within a technical Support enviroment - A+ or N+ **Job Types**: Full-time, Temporary, Internship, Graduate
-
Customer Service Support Consultant
4 weeks ago
Midrand, South Africa iSON Xperiences Full time**Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...
-
External Technical Consultant
2 weeks ago
Midrand, South Africa Scitech Placements Full timeGauteng, Midrand - R20 000 - R25 000 Monthly Basic Salary (Market related, Negotiable) Our client in Midrand require the service of a External Technical Consultant **Skills Requirements**: *** - Grade 12 (Matric) 8 N5 certificate****: - Mechanical Engineering Diploma/Degree****: - Minimum 5 years’ experience in the hydraulics industry****: - Good...
-
Job Opening for Technical Support Learnership
23 hours ago
Midrand, Gauteng, South Africa African Recruitment and Training Full timeCompany OverviewAfrican Recruitment and Training is a renowned institution dedicated to providing top-notch training and recruitment services.We strive to equip individuals with the necessary skills to excel in their careers, fostering growth and development in various fields.Job DescriptionAs a Technical Support Learnership participant, you will have the...
-
Service Consultant
2 weeks ago
Midrand, South Africa Innomotics Pty. Ltd. Full time**We are looking for a Service Consultant - Mobile Mining Repair (f/m/d) to join our team at Innomotics** **Your change engine.** Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts,...
-
Technical Recruitment Consultant
7 days ago
Midrand, Gauteng, South Africa University of Fort Hare Full timeAbout UsWe're Managed Talent Solutions, a dynamic organization that's part of Datacentrix.We're searching for an exceptional Technical Recruitment Consultant to join our team.Matric/Grade 12 & HR related qualification requiredAPSO Entrance Exams / IPSC also essentialMinimum 3 years of experience in IT recruitment within a recruitment agency environmentAble...
-
Technical Support Solar
4 weeks ago
Midrand, South Africa Hexing Electrical SA (Pty) Ltd Full timeThe main objective of this role is to give technical support to customers/clients, as well as the technical team regarding solar installation and sales. This role would also include assisting with repairing, and/or replacing of the product after the installation has been conducted. **Role/Responsibilities**: Responsible for pre-sale and after-sales...
-
Technical Support Solar
23 hours ago
Midrand, South Africa Hexing Electrical SA (Pty) Ltd Full timeThe main objective of this role is to give technical support to customers/clients, as well as the technical team regarding solar installation and sales. This role would also include assisting with repairing, and/or replacing of the product after the installation has been conducted. **Role/Responsibilities**: Responsible for pre-sale and after-sales...
-
Manager: Technical Support
3 weeks ago
Midrand, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Digital EXA - Vodacom Position reports to M5 Span of Control Where relevant Core Description Build and Maintain Hardware and Software Budgets, Certifications, Create and Maintain Vendor and Client Relationships, Create Disaster Recovery and Back-Up...
-
Service Consultant
2 weeks ago
Midrand, South Africa Innomotics Pty. Ltd. Full time**We are looking for a SERVICE CONSULTANT**(f/m/d)** to join our team at Innomotics.** **The Industry-Leader of Motors and Drives** Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world’s most essential industries. Today, we...
-
Technical Test Consultant
3 days ago
Midrand, Gauteng, South Africa iSanqa Resourcing Full timeAbout the PositioniSanqa Resourcing is looking for a Technical Test Consultant to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality software through thorough testing and validation.Key Responsibilities:Design and implement comprehensive test plans, including system tests and load...
-
Technical Administrator
4 weeks ago
Midrand, Gauteng, South Africa Dante Personnel Full timeMinimum requirements: 2 years in an Administrative position in the technical field would put you at the top Any Tertiary education would be a bonus Syspro is a nice to have Provide prompt and professional assistance to internal and external customersCoordinate job allocation and prioritize service requests efficientlyLiaise with suppliers to facilitate...
-
Learning /technical Trainer
8 hours ago
Midrand, South Africa TLT Appointing Full time**Company Description** About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search To support the sales division with the onboarding of new...
-
Technical Buyer Midrand
5 days ago
Midrand, Gauteng, South Africa Letsema Consulting and Advisory Full timeLetsema Consulting and Advisory is seeking a highly motivated and detail-oriented Procurement Technical BuyerJoin our team for a 6 months contract. The Procurement Buyer will be responsible for sourcing, negotiating, and purchasing goods and services required for our organization. The ideal candidate will have excellent negotiation skills, a deep...
-
Procurement Technical Buyer
3 days ago
Midrand, Gauteng, South Africa Letsema Consulting and Advisory Full timeLetsema Consulting and Advisory is seeking a highly motivated and detail-oriented Procurement Technical Buyerto join our team for a 6 months contract. The Procurement Buyer will be responsible for sourcing, negotiating, and purchasing goods and services required for our organization. The ideal candidate will have excellent negotiation skills, a deep...
-
SAP Manager
2 weeks ago
Midrand, South Africa Pollock and Associates Full timeSAP Manager Equity ~ Non Equity Midrand - Gauteng Overview/Purpose of the Role Essential Qualifications / Skills - A Bachelor's Degree in Computer Science/ Information's Systems - SAP Certification - Project Management Certification advantageous - At least 5 years of demonstrated management experience leading SAP functional and technical teams. -...
-
Technical Consultant
1 week ago
Midrand, Gauteng, South Africa Data Centrix Full timeQualification and Experience Required:Matric and IT Degree/Diploma in Computer Science, IT Systems, Software Engineering, or relevant field6 years experience in the fieldExtensive experience with core software applications, including Active Directory, Exchange, skype ,Netbackup, Veeam, VMware. Windows server, Microsoft Azure and M365 environmentExcellent...