Driver Supervisor

1 month ago

Bloemfontein, South Africa Cartrack Full time

**Listing reference**: cartr_000561**Listing status**: Online-
**Position summary**

**Industry**:Distribution, Transport & Logistics

**Job category**:Others: Transport and Logistics

**Location**:Bloemfontein

**Contract**:Permanent

**EE position**:No

**Introduction**
- A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.**Job description**

The Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction
relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.

Key Responsibilities:

- ** Driver Performance**:Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft actio plans for improvement, while duly recognising and rewarding top-performing drivers.
- ** Compliance**: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.
- ** Reporting**:Generate regular reports on Independent Contractor performance and KPIs. Utilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.
- ** Driver Supply**:Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.
- ** Relationship Building**: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof

**Minimum requirements**
- Minimum of Grade 12 certificate
- Own Vehicle (Car)
- Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)
- Exhibits strong interpersonal, leadership and communication skills.
- Proficiency in problem-solving and conflict resolution.
- A customer-centric approach with a profound comprehension of driver requirements.
- Familiarity with the gig economy or on-demand service platforms and KPIs.
- Proficiency in utilizing communication tools and Google Suite.
- Capability to work both independently and collaboratively within a team.
- Able to use and manipulate data in MS Excel/Google sheets in order to make
- data-driven decisions.
- Flexibility to work occasionally during evenings or weekends to accommodate driver
- schedules or client demands.

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