Commercial Manager

7 months ago

Cape Town, South Africa Clickatell Full time

**Purpose**

Clickatell is looking for a Commercial Manager that will focus their efforts in expanding our chat commerce solution's footprint in South Africa. Engaging with current and future clients, you will work to introduce solutions portfolio to client's needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways

**We Are On A Learning Journey**

**Requirements of the Role**
- Relevant Degree or 8 years of relevant job experience with similar essential duties

**Work Experience**
- Demonstrable experience in creating a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.
- Demonstrable experience working cross functionally as part of a solution team.
- Experience in senior manager stakeholder engagement.
- A track record for consistently exceeding revenue goals.

**Proficient Knowledge and Ability**
- Knowledge of the industry and shared business challenges.
- Experience and knowledge of messaging and/or payment products and industry.
- Brings with and has the ability to tap into an extensive network of decision makers in the industry
- A good listener, genuinely interested in clients, their business, and how they can succeed.
- Is collaborative with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.
- Excellent communication and presentation skills.
- Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.
- Strong Interpersonal skills with the ability to work with multi-dimensional teams.
- Strong business/commercial acumen or instinct with technical capacity.
- Have problem solving skills, a logical thinker and analytical abilities

**We Do The Right Things**

**Responsibilities of the Role**

Managing existing clients and revenue
- Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
- Manage the entire sales cycle to ensure you customers experience the full customer journey.
- Provide technical support to our customers with the goal to keep customers satisfied with the business's products. Cross sell to existing clients.
- Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.
- Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
- Provide professional after-sales support to enhance the customers' dedication Sourcing for new clients
- Focuses on building long-term mutually beneficial partnerships with core enterprise customers.
- Unearth new sales opportunities through networking and turn them into long term partnerships
- Engage in complex deal structuring and negotiation efforts designed to win new deals.
- Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.
- Set sales and revenue targets and work diligently to meet them.
- Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation

**A Bit About You**

**Behavioral competency requirements of a Pacesetter**:

- Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members' feedback and resolves any issues or conflicts.
- Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls.
- Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity.
- Risk Mitigation: Resolves problems that are relatively complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance and addressing quality concerns.
- Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued.
- Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reduc

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