IT Support Manager

7 months ago

Claremont, South Africa Job Tool Kit Full time

The group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

One of the divisions of the group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for an experienced **IT Support Manager **who will be responsible for managing and supporting the IT team and Client Liaison Manager and to ensure timely and accurate delivery of daily requirements.

If you are a strategic thinker, possess strong leadership skills, and are passionate about delivering exceptional IT support services, we want to hear from you.

**Duties will include but are not limited to the following**:
Staff Management:

- Management of all administration of the IT Department
- Oversee and schedule technicians for installations and site visits
- Ensure that technicians are following accurate procedures to capture all the relevant information after a site visit
- Monitor stock that gets distributed to the technicians and ensure that only required equipment leaves the department
- Ensure that the technicians are completing regular maintenance on all data rooms and node rooms
- Overview all reports logged by technicians of the node rooms and ensure that if any faults are reported that it is attended to efficiently
- Manage and ensure that all assigned tasks are completed by the Desktop Support Technician
- Ensure the timely and efficient delivery of IT support services across the IT department
- Ensure that all IT equipment is up to date and functioning. (PC’s, laptops, phones, WIFI).
- Report on any faulty equipment and ordering of new stock when necessary
- Oversee and assist the Client Liaison Managers of Faircom with any administrative tasks
- Provide guidance and task assignment to staff
- Ensure that staff adhere to standard operating procedures
- Manage the following staff complement:

- 2 Cabling Technicians
- 1 ISP Support Technician
- 1 Desktop Support Technicians
- 2 Client Liaison Managers

Business Unit Support
- Analyse the businesses needs presented by users and recommend technical solutions with completion timeline.
- Manage network equipment stock levels and ensure that stock levels are sufficient for the business unit to perform both customer installations or infrastructure upgrades or repairs.
- When required, manage Google Suite and the administration of the components thereof
- Identify opportunities for improvement in IT support processes and workflows
- Draft, review and implement IT policies and procedures for the organisation

Administration
- Oversee and manage the sales team in regards to all administrative processes in Faircom together with the Group Admin Manager

**Qualifications**
- Grade 12
- Bachelor’s Degree in Information Technology or equivalent advantage

**Experience and knowledge**
- Proven experience in similar role
- Proven organisational and administration skills.
- Experience in a commercial environment, including developing & implementing effective work processes, procedures and controls
- Project Management: Coordinate administrative aspects of IT projects, ensuring resources are allocated appropriately

**Skills and attributes**
- Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure
- Ability to troubleshoot complex technical issues.
- Leadership Skills: Strong leadership and management capabilities to guide and motivate the support team. Experience managing a team of up to 8 staff members
- Communication Skills: Excellent communication skills to interact with both technical and non-technical stakeholders. Effective written and verbal communication for documentation and reporting.
- Problem-Solving Skills: Proactive approach to anticipate potential issues and implement preventive measures
- Customer focused: Establish and maintain positive relationships with internal and external clients.
- Proactive approach
- Adaptability and Flexibility

**Salary**: R50 000,00 - R55 000,00 per month

  • IT Support Manager

    7 months ago

    Claremont, South Africa Job Crystal Full time

    The group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities. One of the divisions of the group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that...

  • IT Support Analyst

    9 months ago

    Claremont, South Africa Rentokil Initial Full time

    An opportunity for an IT Support Analyst in the Cape Town region: Under general supervision, the role involves monitoring, operating, and maintaining hardware, software, and networks for a national computing platform. It primarily involves telephonic support using remote management and collaboration tools. Responsibilities also include configuring,...

  • Client Support Lead

    7 days ago

    Claremont, South Africa Kurtosys Full time

    **ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...

  • Administrative Support Specialist

    2 weeks ago

    Claremont, Western Cape, South Africa HR Genie Full time

    Support the Expanding Team at HR GenieLocated in Claremont/Newlands, Cape Town, we are seeking an Office Administration and Facilities Assistant to join our team. This role offers a competitive salary of R18,000 - R20,000 per month, negotiable based on qualifications and experience.Key Responsibilities:Reception Services: Manage reception duties, including...

  • Product Support

    1 week ago

    Claremont, South Africa PRR Recruitment Services Full time

    We are seeking a self-driven, humble individual with good problem-solving skills to join our Product team as Product Support Specialist in a fast-growing international company based in Claremont, Cape Town. - Respond to Clients (users) who have technical queries (first line technical support) - Manage queries according to severity and priority effectively -...

  • Technical Support Agent

    7 months ago

    Claremont, South Africa Call Centre Staffing Full time

    Our client is looking for Technical Support Advisors to assist their customers with software related queries. **Must haves**: - Matric - Accountancy at Grade 12 level - Minimum 6 months’ experience or knowledge in accounting, bookkeeping, financials, business intelligence, information technology, logistics, sales or customer relationship management. -...

  • Groups Support Coordinator

    1 week ago

    Claremont, South Africa GVI Full time

    **Start Date**: **ASAP **Location**: **GVI office in Westlake and remote working **Hours of work**: **Monday to Friday 9-5:30 SAST, flexible hours required from time to time to accommodate client time zones **Remuneration**: **Basic R15 000 + Variable performance-based incentives * In short* GVI is the world’s leading provider of international programs...

  • Product Support Specialist

    2 days ago

    Claremont, South Africa PRR Recruitment Services Full time

    VACANCY - PRODUCT SUPPORT SPECIALIST Key Performance Areas will include but not limited to: *** - Respond to Clients (users) who have technical queries (first line technical support) - Monitor system notifications and alerts to ensure systems are functioning correctly - Maintain and administer user credentials and permissions for all systems - Understand in...

  • Software Engineering Team Lead

    7 months ago

    Claremont, South Africa Kurtosys Full time

    ABOUT US: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...

  • IT Support Analyst: Cape Town, Western Cape

    7 months ago

    Claremont, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...

  • Trade Support/corporate Actions Administrator

    7 months ago

    Claremont, South Africa PRR Recruitment Services Full time

    Vacancy alert!!! Company in Claremont Cape Town is looking for a Trade Support/ Corporate Actions Administrator **Requirements**: - Grade 12 or equivalent - Tertiary education preferable - 1 - 3 years’ experience in a corporate actions related role - Proficient in MS Office with proficiency in MS Excel - Knowledge of Strate, JSE events and international...

  • Customer Support Advisor- Claremont

    7 months ago

    Claremont, South Africa Rentokil Initial Full time

    Support and provide superior customer care service via phones and web enquiries to handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller. **Requirements**: PRINCIPAL DUTIES & RESPONSIBILITIES - Answer calls professionally - Provide personalised customer service of the highest level - Respond to customer...

  • Senior IT Manager

    1 week ago

    Claremont, South Africa Job Crystal Full time

    We are looking for a strong technical professional to join our dynamic company and provide the vision and roadmap for our IT division. **Duties will include but are not limited to the following**: Staff Management: - Overall management of the IT Department - Manage the following staff complement: - 4 Cabling Technicians - 1 ISP Support Technician - 2...

  • Retail Account Manager

    2 days ago

    Claremont, South Africa Information Resources SA (Pty) Ltd Full time

    We are looking for an experienced Account Manager to join our growing Retail team. Our Retail team embed themselves as part of the client and work collaboratively to help their business grow. They do this by using our technology to help the client understand their own performance as well as the consumers spending habits. Being a part of this team means you...

  • Client Service Manager

    7 months ago

    Claremont, South Africa Kurtosys Full time

    ABOUT US: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across four global offices. Underpinned by global ISO-27001 certification in information security management, the...

  • Program Management Assistant

    4 days ago

    Claremont, South Africa PayFast Full time

    PayFast by Network is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and...

  • Education Manager

    3 days ago

    Claremont, South Africa Genius Premium Tuition Full time

    **Genius Premium Tuition** Genius Premium Tuition (Pty) Ltd. was founded in 1993. We are a Premium, Private Tuition and Education Management Firm, operating in Johannesburg, Pretoria, and Cape Town. **Salary** R24K basic after training, commission based and therefore can earn between R24K and 40K **Duties & Responsibilities** - Conducting Genius META...

  • Esg Manager

    2 weeks ago

    Claremont, South Africa HR Genie Full time

    **ESG Manager (Africa) Cape Town, SA** **Competitive Package on Offer!** Are you passionate about playing an active part in creating a sustainable? Our client, a Global Investment firm (renewables, water, wastewater and / or waste infrastructure) is in search of a highly effective ESG Manager (consulting / industry/ project finance) to support the Africa...

  • Executive Assistant to Office Manager

    2 weeks ago

    Claremont, Western Cape, South Africa HR Genie Full time

    We are seeking a highly organized and service-oriented individual to join our team as an Executive Assistant to the Office Manager in Cape Town.The successful candidate will provide administrative, logistical, and operational support to ensure the efficient daily operations of our SA office.Key Responsibilities:Reception duties including receiving goods,...

  • Senior Manager Operational Risk Management

    1 week ago

    Claremont, South Africa PayFast Full time

    Payfast by Network is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and...