IT Support Manager

3 months ago

Claremont, South Africa Job Tool Kit Full time

The group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

One of the divisions of the group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.

We are looking for an experienced **IT Support Manager **who will be responsible for managing and supporting the IT team and Client Liaison Manager and to ensure timely and accurate delivery of daily requirements.

If you are a strategic thinker, possess strong leadership skills, and are passionate about delivering exceptional IT support services, we want to hear from you.

**Duties will include but are not limited to the following**:
Staff Management:

- Management of all administration of the IT Department
- Oversee and schedule technicians for installations and site visits
- Ensure that technicians are following accurate procedures to capture all the relevant information after a site visit
- Monitor stock that gets distributed to the technicians and ensure that only required equipment leaves the department
- Ensure that the technicians are completing regular maintenance on all data rooms and node rooms
- Overview all reports logged by technicians of the node rooms and ensure that if any faults are reported that it is attended to efficiently
- Manage and ensure that all assigned tasks are completed by the Desktop Support Technician
- Ensure the timely and efficient delivery of IT support services across the IT department
- Ensure that all IT equipment is up to date and functioning. (PC’s, laptops, phones, WIFI).
- Report on any faulty equipment and ordering of new stock when necessary
- Oversee and assist the Client Liaison Managers of Faircom with any administrative tasks
- Provide guidance and task assignment to staff
- Ensure that staff adhere to standard operating procedures
- Manage the following staff complement:

- 2 Cabling Technicians
- 1 ISP Support Technician
- 1 Desktop Support Technicians
- 2 Client Liaison Managers

Business Unit Support
- Analyse the businesses needs presented by users and recommend technical solutions with completion timeline.
- Manage network equipment stock levels and ensure that stock levels are sufficient for the business unit to perform both customer installations or infrastructure upgrades or repairs.
- When required, manage Google Suite and the administration of the components thereof
- Identify opportunities for improvement in IT support processes and workflows
- Draft, review and implement IT policies and procedures for the organisation

Administration
- Oversee and manage the sales team in regards to all administrative processes in Faircom together with the Group Admin Manager

**Qualifications**
- Grade 12
- Bachelor’s Degree in Information Technology or equivalent advantage

**Experience and knowledge**
- Proven experience in similar role
- Proven organisational and administration skills.
- Experience in a commercial environment, including developing & implementing effective work processes, procedures and controls
- Project Management: Coordinate administrative aspects of IT projects, ensuring resources are allocated appropriately

**Skills and attributes**
- Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure
- Ability to troubleshoot complex technical issues.
- Leadership Skills: Strong leadership and management capabilities to guide and motivate the support team. Experience managing a team of up to 8 staff members
- Communication Skills: Excellent communication skills to interact with both technical and non-technical stakeholders. Effective written and verbal communication for documentation and reporting.
- Problem-Solving Skills: Proactive approach to anticipate potential issues and implement preventive measures
- Customer focused: Establish and maintain positive relationships with internal and external clients.
- Proactive approach
- Adaptability and Flexibility

**Salary**: R50 000,00 - R55 000,00 per month

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