IT Support Analyst: Cape Town, Western Cape

3 months ago

Claremont, South Africa Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in 92 of the top 100 cities
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe, South Africa and Australia.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country.

**Requirements**:
Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform. IT Infrastructure support including using remote management and other collaboration tools.
Configure and Deploy End User Devices (Smartphones, Chromebooks, Laptops, Desktops Computers and/or peripheral equipment). Provide technical support for all IT service interruptions including but not limited to printer issues, power outages, network wiring problems and malfunctioning hardware. Escalate complex problems to expedite resolution. Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to.
- Supporting business users remotely using remote management and other collaboration tools.
- Maintaining a high degree of customer service for all support queries and adhering to all service management principles.
- Taking ownership of user problems and being proactive when dealing with user and system issues.
- Troubleshoot technical problems, identify root causes, and implement effective solutions promptly
- Logging all incidents on the Service Desk platform (ServiceNow).
- Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers.
- Own and Maintain End User incidents and requests raised, including updates on the Service Desk platform
- End User Training on the use of RI standard hardware and software
- Escalating more complex incidents and request to the appropriate IT Team member (in-country or globally)
- Troubleshoot network connectivity for all business units
- Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to.
- Assist with Network and Server Administration.
- Assist with maintaining and implementing backup and recovery systems
- Assist with management and maintenance of all server room hardware, including but not limited to cabling, servers, routers and switches
- Support and maintain computing and mobile device infrastructure
- Asset management of computing and mobile device infrastructure
- Perform routine system updates, patches, and upgrades to keep software and hardware current.
- Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
- Create user guides and manuals to assist end-users in utilising technology effectively.

**Qualifications**:

- Minimum 3 years proven experience in similar role
- Relevant Microsoft Server and related technologies
- Server and end user support technologies, so

  • Junior Litigation Associate

    3 months ago

    Claremont, South Africa GSM Law Full time

    We’re looking for a dedicated and experienced litigation associate to join our team in Claremont, Cape Town. We focus on delivering high quality legal services and working cohesively and harmoniously as a team. **Responsibilities**: - Interact with clients and key stakeholders in a professional and effective manner - Provide guidance and mentorship to...

  • IT Support Analyst

    4 months ago

    Claremont, South Africa Rentokil Initial Full time

    An opportunity for an IT Support Analyst in the Cape Town region: Under general supervision, the role involves monitoring, operating, and maintaining hardware, software, and networks for a national computing platform. It primarily involves telephonic support using remote management and collaboration tools. Responsibilities also include configuring,...

  • Celta Teacher

    2 weeks ago

    Claremont, South Africa Cape Town School Of English Full time

    We are looking for someone who has a CELTA qualification to join our school in Claremont, Cape Town. The post will involve teaching foreign students, in class, occasional extra lessons, online lessons and TESOL Training. It would be an advantage to stay in the area. Please send a short CV.

  • Administrator: Deceased Estates

    3 months ago

    Claremont, South Africa Gunston Strandvik Mlambo Law Full time

    **Administrator: Deceased Estates **(Claremont, Cape Town) We are looking a junior administrator for our Deceased Estates Department, with excellent technical and people skills, to join our team. **Your General Responsibilities**: - Administratively support the Deceased Estates Department - Attending to any queries from the Masters office - Placement of...

  • Group Sales Consultant

    3 months ago

    Claremont, South Africa Cape National Recruitment Pty Ltd Full time

    Our Client in Claremont, Cape Town, has a permanent role available for a Group Sales Consultant. Specific responsibilities include selling **long term insurance** to small to medium businesses. **About the Client**:It is a FSP and cutting-edge insurance technology company that designs and sells great value, life insurance products in South Africa. We...

  • Legal Assistant

    2 months ago

    Claremont, South Africa KLI RECRUITMENT Full time

    Cape Town( Claremont) based law company require a legal secretary with: Tertiary qualification or studying towards Min 2 years experience in law firm Drafting of legal documents Assisting the director Good admin skills **Salary**: R11 000,00 - R12 000,00 per month Ability to Commute: - Claremont, Western Cape (required) Ability to Relocate: -...

  • B2b Product Marketer

    2 months ago

    Claremont, South Africa Delta-v Full time

    **About Delta-v** Delta-v’s mission is to accelerate the growth of exceptional software companies. We do this by helping these companies with the thing they struggle the most with - operating sales development teams that can consistently generate high quality sales pipeline. We’re based in Claremont, Cape Town, and have an environment where we’re...

  • 1 X Junior Payroll Administrator

    3 months ago

    Claremont, South Africa Rentokil Initial Full time

    A vacancy has become avaialbe in our Payroll Department for a Junior Payroll Administrator. Our Payroll department is located in the area of Claremont, Cape Town. **Requirements**: PRINCIPAL DUTIES & RESPONSIBILITIES **Input Processing on Workday**: - Banking Details - New engagements - Transfers & Job Changes - Terminations - Travel Allowance - Update of...

  • Serviced Office Centre Manager

    3 months ago

    Claremont, South Africa Continuum Personnel Services Full time

    We are currently looking for a well spoken and presentable office manager with hospitality background. **Duties**: - Office Administration - Highly customer service orientated and able to uphold customer satisfaction at all times - Welcoming new clients - Attract new clients - Drafting lease agreements and setting up accounts. - Tenant portfolio...

  • Mid-level Quality Assurance Analyst

    3 months ago

    Claremont, South Africa Believe Resourcing Full time

    Claremont, Western Cape Hybrid (expand to mostly from home) Full-time, Permanent **Salary**: R15,000 - R18,000 **You & The Role** - Interfacing with our Business Analysts and the Development Team - Collaborate on the analysis, design, development & testing of the company's internal and customer-facing systems. - Analyse business and technical needs to...

  • Microsoft Consultant M3565 Active Directory

    3 months ago

    Claremont, South Africa Tych Business Solutions Full time

    **Job ID**: 58279**Date Posted**: Posted 2 weeks ago**Location**: Claremont**Job Title**: MICROSOFT CONSULTANT M3565 ACTIVE DIRECTORY - CAPE TOWN - WESTERN CAPE

  • 2 X Credit Controllers

    3 months ago

    Claremont, South Africa Rentokil Initial Full time

    We are excited to offer two Credit Controller vacancies in our dynamic Accounts Receivable department, which is located in the area of Claremont, Cape Town. In these roles, you will have the opportunity to showcase your expertise in effective management of the Debtors Ledger. You will play a pivotal role in ensuring that our clients are proactively contacted...

  • Digital Marketer

    3 months ago

    Claremont, South Africa Jenman African Safaris Full time

    **MID-LEVEL DIGITAL MARKETER** **Responsibilities** - Contribute to marketing and creative brainstorm initiatives - Identify and propose internal or external ideas and initiatives to help promote general awareness of company brand **Qualifications** - Bachelor's degree - 2+ years' working in marketing/brand management - Excellent written and verbal...

  • Sait Trainee

    3 months ago

    Claremont, South Africa BGC Full time

    BCG is looking for a SAIT Trainee to join our firm based in Claremont, Cape Town. If you are wanting to do your articles in tax, then this is the opportunity for you. **Requirements**: - Completed an honours degree in Taxation. - Must reside in Cape Town. - Good analytical and problem-solving skills. - Good communication skills, both written and verbal. -...

  • B2b Growth Analyst

    3 months ago

    Claremont, South Africa Delta-v Full time

    Are you passionate about the world of tech startups and love driving efficiency through the use of data, tech tooling, and automation?_ **About Delta-v** Delta-v’s mission is to accelerate the growth of exceptional B2B software companies. We do this by providing them with sales teams that embed into their revenue organisation. We’re based in Claremont,...

  • Instore Sales Representitive

    2 months ago

    Claremont, South Africa Dauntless Dynasty Marketing Full time

    Instore sales representitive **Requirements**: MATRIC / NQF LEVEL 4 SOUTH AFRICAN ID /CITIEZENSHIP 18 AND ABOVE NO CRIMINAL RECORD CAN WORK IN CAPE TOWN **Salary**: R4 000,00 - R8 000,00 per month Ability to commute/relocate: - Claremont, Western Cape: Reliably commute or willing to relocate with an employer-provided relocation package...

  • Account Manager

    3 months ago

    Claremont, South Africa Delta-v Full time

    Are you passionate about driving efficiency through the use of data, analytics, tech tooling, and automation?_ **About Delta-v** Delta-v’s mission is to accelerate the growth of exceptional B2B software companies. We do this by providing them with sales teams that embed into their revenue organisation. We’re based in Claremont, Cape Town, and have an...

  • Revenue Operations Analyst

    3 months ago

    Claremont, South Africa Delta-v Full time

    Do you have a passion for driving efficiency through the use of data, tech tooling, and automation?_ **About Delta-v** Delta-v’s mission is to accelerate the growth of exceptional B2B software companies. We do this by providing them with sales teams that embed into their revenue organisation. We’re based in Claremont, Cape Town, and have an environment...

  • COMPLIANCE OFFICER

    2 months ago

    Claremont, South Africa HR Genie Full time

    COMPLIANCE OFFICER (Investment Risk and Regulatory Management) Claremont/Newlands, Western Cape, SA Competitive Package on Offer! Our Client, a Global Investment Firm is currently expanding their dynamic Compliance Team! Forming part of the broader Assurance Team, the Compliance Officer will support the Compliance Team with all required tasks as it...

  • Customer Support Advisor- Claremont

    3 months ago

    Claremont, South Africa Rentokil Initial Full time

    Support and provide superior customer care service via phones and web enquiries to handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller. **Requirements**: PRINCIPAL DUTIES & RESPONSIBILITIES - Answer calls professionally - Provide personalised customer service of the highest level - Respond to customer...