Customer Retentions Manager
3 weeks ago
The Marketing Retention manager will be responsible for creating, managing and evolving retention strategy to drive customer loyalty and client retention for the business.
The role will suit an analytically driven thinker and customer focused individual who can synthesize current business intelligence or trend data to inform retention marketing strategy, whilst project managing and implementing new business strategies.
- Manage, maintain and develop existing customer retention strategies to drive customer satisfaction and client retention.
- Analyse customer behavior patterns and trends to evolve and refine customer retention strategies across the business.
- Create and set up retention trigger campaigns and automation of customer user journeys.
- Responsible for setting up customer communication and management of content via other Digital/Online channels and analyzing results.
- Provide ongoing reporting and feedback on the performance of all retention initiatives and campaigns.
**Job Types**: Full-time, Permanent
**Salary**: From R45,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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