Duty Manager Stellenbosch

6 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

A Duty Manager at a Wine Estate in Stellenbosch typically plays a crucial role in overseeing various aspects of the estate's operations. The job description may include the following responsibilities:
**1. Guest Experience**:

- Ensure a high level of customer service and guest satisfaction.
- Oversee and manage the overall guest experience, including tastings, tours, and events.

**2. Staff Management**:

- Supervise and coordinate the activities of staff members.
- Provide training and support to ensure staff are knowledgeable about the wines, estate history, and other relevant information.
- Schedule and organize staff to cover operational needs.

**3. Wine Tasting and Sales**:

- Conduct wine tastings and educate guests on various wine offerings.
- Promote wine sales and encourage wine club memberships.
- Monitor and manage inventory levels, ensuring an adequate supply of wines.

**4. Event Management**:

- Coordinate and manage events, such as weddings, private functions, and corporate events.
- Ensure events run smoothly and meet the expectations of clients and guests.

**5. Operational Oversight**:

- Monitor and manage day-to-day operations to ensure efficiency.
- Address any operational issues promptly and effectively.
- Collaborate with other departments to streamline processes.

**6. Compliance and Safety**:

- Ensure compliance with all relevant regulations and safety standards.
- Implement and enforce health and safety protocols.
- Stay updated on industry trends and changes in regulations.

**7. Marketing and Promotion**:

- Assist in developing and implementing marketing strategies to promote the estate.
- Collaborate with the marketing team to create promotional materials and campaigns.

**8. Administrative Tasks**:

- Handle administrative tasks, such as managing reservations, handling customer inquiries, and maintaining records.
- Prepare reports on sales, guest feedback, and other relevant metrics.

**9. Financial Management**:

- Monitor financial transactions and ensure accuracy in billing and payments.
- Assist in budgeting and financial planning for the estate.

**10. Problem Resolution**:

- Address and resolve customer complaints or issues promptly and professionally.
- Work closely with other departments to solve problems and improve overall operations.

**Requirements**:

- Previous experience in hospitality, preferably in a wine estate or related industry.
- Strong communication and interpersonal skills.
- Knowledge of wines and the ability to convey information to guests.
- Leadership and team management skills.
- Ability to work flexible hours, including weekends and holidays.


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