Duty Manager: Sj24au13 Western Cape

4 months ago

Cape Winelands Western Cape, South Africa HotelJobs.co.za Full time

Safari JOBS is searching for a Duty Manager for a very busy, well-established, premier 5* establishment situated in a breath-taking area of Stellenbosch.

The Duty Manager is responsible for ensuring that the guest experience, from arrival to departure, is seamless in accordance with all policies and procedures set.

:
Clear criminal record and excellent employment track record;
Grade 12 plus diploma/certificate in Hospitality/Tourism

Preferably 2 - 3 years previous experience working at the front desk

Passionate about the hospitality industry

Excellent interpersonal & communication skills - written and verbal

Ability to maintain a professional working relationship with all departments and across cultures and religions

Able to deal with very distinguished clientele

Good basic computer & administration skills

Flexible to work night shifts

:
Must be well-presented; Honest, flexible and accountable; Friendly, helpful and outgoing; Professional manner and attitude; Natural warmth and friendliness; Punctual & self-disciplined; Extreme attention to detail

&:
Ensure the highest standards are kept in guest service, cleanliness and maintenance standards

Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition

Oversee all Guest Relations processes

Assist in employee relations processes

Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor

Attend morning meetings

Able to compile the roster, roster management

Set up and create training for all new recruited Guest Relations Officers

Ensure that all guest queries are taken and processed in a speedy and efficient manner

Ensures that all Guest Relations Officers adhere to the established policies and procedures of the establishment

Ensure attention to detail in all tasks given

Ensure all Guest Relations Officers are trained on all aspects of the establishment

/ /:
Pension fund contributions: Included within the CTC but is voluntary / not compulsory to take;
Uniform - TBC;
Gratuities

Working Days / Hours: 5 days on (shifts), 2 days off

:
This position is only open to South African Citizens / Residents with valid RSA ID’s etc. in place.

Through this platform please send your CV (Word doc / editable PDF ONLY) - **completely up to date as at AUGUST 2024. Within your CV please ensure the following is included**:

- Photo: RECENT head & shoulders photo
- Career history: COMPLETELY up-to-date & including periods worked at each employer;
- References: Contactable references for all employers at positions held within the last 10 years**;**

**IF YOUR APPLICATION IS SHORT-LISTED**:

- WRITTEN REFERENCES: If you have any readily available to share;
- QUALIFICATIONS: Copies of most pertinent/ relevant related certificates, diploma’s etc;
- OTHER: ID copy, copy of most recent payslip / proof of income, drivers licence if available / required

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