Duty Manager

5 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Hotel at a Historic Wine Estate close to Stellenbosch is looking for an experienced and hardworking Duty Manager to join and manage their Accommodation Team. As the Duty Manager, you will be entrusted with overseeing all facets of our Accommodation operations, managing a team of housekeepers and receptionist, ensuring all give an outstanding consistent 5* experience for our guests.

**Responsibilities**:

- Take charge of the day-to-day operations of our Estate Accommodation Offering which includes but not limited to administration, bookings, marketing, maintenance, housekeeping and managing of accommodation staff,
- Manage all property assets and operations to maintain 5* standards
- Maintaining a high profile with guest & staff - welcoming guest, check-in/out, presenting estate offerings, organising guest logistics, bookings, and food offerings (breakfast/ lunch/ dinner) options,
- Review the financial health of the department including revenue levels, cost controls and cash flow on a daily, weekly, and monthly basis in conjunction with the budget,
- Review and report on monthly consumption and usage of all consumables by ensuring accurate stock takes are managed and in accordance with the budget,
- Serve as a passionate brand advocate for the property and ensure that the intent of the brand is pulled through in the guest experience,
- Maintain the properties reputation and brand standing in the market by enforcing and upholding the hotels policies and procedures and guest house rules
- Facilitate effective daily, weekly and monthly meetings with all parties involved and general staff to ensure all understand the accommodation priorities and are aware of operational requirements
- Monitor guest reviews and respond proactively
- Coordinate all maintenance issues with the Maintenance department to make sure rooms remain aesthetically pleasing and functional
- Daily monitoring on staff opening / closing duties to perfection for guests
- Manage, train, and develop team members on an ongoing basis to ensure a 5* accommodation experience
- Ensuring good communication between the Accommodation department and all other third-parties involved on and off the Estate
- Ensure predetermined accommodation goals are met and drive revenue targets

**Requirements**:

- A vibrant individual with a profound accommodation background and/or relevant qualification
- Experience in OPERA essential
- Good people management skills to inspire and lead
- An unwavering commitment to prioritizing our guests, ensuring every experience is memorable
- 2 years’ minimum experience within a accommodation managing position
- Ability to work flexible hours, including weekends and holidays
- Own reliable transport to get to and from work.


  • Duty Manager

    7 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    EXPERIENCED, PRO ACTIVE, CUSTOMER ORIENTATED DUTY MANAGER, to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management...

  • Duty Manager

    7 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **EXPERIENCED, PRO ACTIVE, CUSTOMER ORIENTATED DUTY MANAGER,** to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper...

  • Duty Manager

    2 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    This role requires a dynamic individual with exceptional customer service skills, a passion for hospitality, and the ability to oversee the smooth operations of the estate. As the Guest Relations Duty Manager, you will be the key contact for guests, ensuring they have a memorable visit while maintaining the highest standards of service. **Key...

  • Hotel Duty Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available...

  • Duty Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**: - Take charge of the day-to-day operations of our Estate Accommodation Offering which includes but not limited to administration, bookings, marketing, maintenance, housekeeping and managing of accommodation staff, - Manage all property assets and operations to maintain 5-star standards set out -...

  • Duty Manager

    3 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A 5* Hotel & lodges is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set. Main responsibilities: - Ensure the highest standards are kept in guest service, cleanliness and maintenance standards - Monitors Guest Relations employees...

  • Duty Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Intimate high end hotel close to Stellenbosch is looking for an exceptional Duty Manager. - Liaising and assisting with other departments, implementing staff training schemes, ensuring that reports are filed timely and accurately, scheduling staff rosters, reporting on revenue figures, and being available to answer guest queries and complaints. - Applicant...

  • Duty Manager

    2 weeks ago


    Stellenbosch, Western Cape, South Africa BGA Recruitment Full time

    Job Title: Duty ManagerBased in Stellenbosch, we are seeking a highly organized and detail-oriented Duty Manager to oversee the smooth functioning of our Club operations.As a key member of our team, you will be responsible for directly supervising the Banqueting Manager and Head Housekeeper, ensuring that all aspects of the Club's operations are running...

  • Duty Manager

    4 weeks ago


    Stellenbosch, Western Cape, South Africa BGA Recruitment Full time

    Job Title: Duty ManagerBased in Stellenbosch, we are seeking a highly organized and detail-oriented Duty Manager to join our team.Key Responsibilities:Manage the Banqueting Manager and Head Housekeeper to ensure smooth day-to-day operations.Supervise and assist the Banqueting Manager with their duties.Ensure efficient running of the banqueting department,...

  • Duty Manager

    1 month ago


    Stellenbosch, Western Cape, South Africa BGA Recruitment Full time

    Job Title: Duty ManagerBased in Stellenbosch, we are seeking a highly organized and detail-oriented Duty Manager to join our team.Key Responsibilities:Manage the Banqueting Manager and Head Housekeeper to ensure smooth day-to-day operations.Supervise and assist the Banqueting Manager with their duties.Ensure efficient running of the banqueting department,...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A Duty Manager at a Wine Estate in Stellenbosch typically plays a crucial role in overseeing various aspects of the estate's operations. The job description may include the following responsibilities: **1. Guest Experience**: - Ensure a high level of customer service and guest satisfaction. - Oversee and manage the overall guest experience, including...

  • Duty Manager

    7 months ago


    Stellenbosch, South Africa BGA Recruitment Full time

    BASED IN STELLENBOSCHManaging of Banqueting Manager, Head Housekeeper Ensuring day to day smooth functioning of Club operations. Directly supervising the Banqueting Manager & Head Housekeeper. Dealing closely with members, visitors and guests and handle their queries, compliments and complaints. To be visible in the service areas during peak hours of...

  • Duty Manager

    2 weeks ago


    Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time

    Job Title: Duty Manager About the Role: We are seeking a highly skilled and experienced Duty Manager to join our team at Genrico Recruitment Pty Ltd. As a key member of our operations team, you will be responsible for ensuring that our guests receive a seamless and exceptional experience from arrival to departure. Responsibilities: • Grade 12 plus...

  • Duty Manager

    5 months ago


    Stellenbosch, South Africa Seasoned recruitment Full time

    **DUTY MANAGER** We require an experienced and hardworking Duty Manager to join and manage the Accommodation Team at the estate. As the Duty Manager, you will be entrusted with overseeing all facets of their Accommodation operations, managing a team of housekeepers and receptionist, ensuring all give an outstanding consistent 5-star experience for our...

  • Duty Manager

    1 week ago


    Stellenbosch, South Africa Headspace Global Full time

    We are looking for a Duty Manager with experience working as a Night Auditor and GRO. - Matric + Hospitality/tourism qualification - 3 years front desk experience - Protel software BONUS - Own reliable transport - Flexible to work night shifts - Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition - Oversee all...

  • Duty Manager

    1 month ago


    Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time

    Job Title: Duty ManagerWe are seeking a highly skilled Duty Manager to join our team at Genrico Recruitment Pty Ltd. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service from arrival to departure.Key Responsibilities:Grade 12 plus diploma/certificate in Hospitality Industry/Tourism2-3 years...

  • Duty Manager

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time

    Job Title: Duty ManagerWe are seeking a highly skilled Duty Manager to join our team at Genrico Recruitment Pty Ltd. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service from arrival to departure.Key Responsibilities:Grade 12 plus diploma/certificate in Hospitality Industry/Tourism2-3 years...

  • Duty Manager

    1 month ago


    Stellenbosch, Western Cape, South Africa Headspace Global Full time

    {"title": "Duty Manager", "description": "Seamless Guest ExperienceR19 000 - R23 000 CTCAs a Duty Manager at Headspace Global, you will be responsible for ensuring that our guests receive exceptional service from arrival to departure, aligning with our policies and procedures.Main Requirements:Grade 12 plus diploma/certificate in Hospitality...

  • Duty Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A vibrant individual with a profound accommodation background and/or relevant qualification, - Experience in OPERA (Must have) - Good people management skills to inspire and lead, - An unwavering commitment to prioritizing our guests, ensuring every experience is memorable. - 2 years’ minimum experience within a accommodation managing position, - Ability...

  • Duty Manager

    6 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Opportunity**: Duty Manager at Luxury Hotel in Stellenbosch Kendrick Recruitment is currently seeking an experienced and passionate Duty Manager to join a prestigious luxury hotel in the charming town of Stellenbosch. This is an outstanding opportunity to be part of a renowned establishment and contribute to delivering exceptional guest experiences in...