Duty Manager

5 days ago


Saldanha Bay Western Cape, South Africa HotelJobs.co.za Full time

**JOB SUMMARY**

Guest service priority in conjunction with assistance in all areas where required.

**CORE WORK ACTIVITIES**
- Demonstrates effective communication and problem-solving skills
- Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting
- Anticipate guest needs, including asking questions of guests to better understand their needs
- Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust
- Thank guests with genuine appreciation and provide a fond farewell. Engage guests in conversation regarding their stay, property services and area attractions.
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Serve as a departmental role model by working alongside employees to perform technical or functional job duties.
- Assist management in establishing and communicating goals, performance expectations, timetables, and deadlines for operations.
- Ensure staff is working together as a team to ensure optimum service to guests

**CANDIDATE PROFILE**

**Education and Experience**
- Gr 12 Matric Certificate or equivalent
- Previous Experience in similar role (2yr +)

**Management Competencies**
- Resolving conflict
- Delegating and directing
- Team building
- Coaching and developing

**Building Relationships**
- Customer service orientation
- Influence
- Interpersonal skills
- Teamwork
- Dependability
- Positive demeanor
- Presentation
- Stress tolerance
- Adaptability


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