Lead Client Success Manager

3 weeks ago

Johannesburg, South Africa Praekurement (Pty) Ltd Full time

As a Lead Client Success (CS) Manager you will be responsible for leading a team that’s responsible for ensuring that the experiences, services and products that HELM delivers to its Clients are world-class. You will act as the strategic partner, manager and guide to both our internal teams, and to our Client, their teams and other external stakeholders.

You will work with your Client Success Manager/s and in collaboration with HELM’s Service Design, Engineering, SRE, Talent, Accounts and Marketing departments to manage the ongoing delivery and development of HELM’s Service Design and HELM Engine’s product offering. You need to be passionate about technology, design, product and project management; and you must be able to thrive in a fast-paced environment where you are able to operate with a high degree of autonomy.

**Responsibilities**
- Lead the strategic development of breakthrough strategy for our Client, in order to ensure that they are at the forefront of digital innovation whilst ensuring their current goals

and objectives are translated effectively into a cohesive digital solution.
- Keep abreast of new and existing digital technology which could be useful to our clients, sharing this information with the rest of the team, where necessary.
- Ensure you have an excellent understanding of your Client’s brand and continue to update this knowledge as the brand progresses - look for opportunities which the Client may

not yet have spotted.
- Identify new business opportunities and, working with the relevant teams as required, scope out these opportunities and pitch these to your clients.
- Ensure efficient financial management of your portfolio - ensuring income is secured and that budgets are allocated effectively across all projects.
- Establish and sustain robust partnerships
- Elevate the clients’ trust in HELM and the broader team.
- Understand your client’s business (goals, market environment, internal environment etc) to help deliver better digital solutions.
- Foster relationships within HELM to ensure the internal team are clear on what will make a successful project for your Client working closely with them to track progress and

sharing the praise when the project is a success.
- Develop and maintain relationships with your Client/s, ensuring that expectations are well managed and ultimately exceeded through exceptional service delivery.
- Work with a multidisciplinary hyperteam in delivering world-class, impactful digital solutions, which help to strengthen our Client trust in HELM.
- Work collaboratively with the HELM Product Team, to consult on current and future client requirements, engage collaboratively on the Product Roadmap, and engage

strategically on the Product vision and focus.
- Collaborate with Sales & Marketing to assist with deal closures, including providing input to proposals and pricing, contributions to case studies and other customer related

collateral.
- Establish and maintain efficient ways of working
- Ensure all project related elements are well documented and signed off where necessary.
- Where necessary (typically, when not supported by a Client Success Manager), assume operational responsibility for all management of your projects.
- Ensure that strict adherence to the approved way of working is applied to all of your projects.
- Ensure that you can actively track and measure the proper implementation of processes throughout your project / Client account lifecycle.
- Run and manage your projects, ensuring that team members are clearly briefed in terms of Client requirements and task objectives.
- Ensure that the operational elements of the project run smoothly, including scheduling the team’s time, managing the team’s time, developing a project plan, managing

milestones and delivery, and managing Client expectations and scope creep.
- Ensure efficient financial management of projects. This includes securing Purchase Orders, being involved in the timeous management of invoicing where needed and delivering

according to budget.

Sound exciting and interesting? This is what you'll bring:

- 8+ years of experience in client relationship management.
- 8+ years of solid experience in project management; including project initiation, planning, scheduling, project control and conclusion.
- 8+ years of experience in a technical environment having an understanding of basic technical jargon, as well as the development process of online platforms (i.e responsive

websites, chatbots and apps).
- Ability to understand high complexity requirements and ability to escalate and engage with department Heads on very complex requirements.
- Excellent communication skills (written and verbal) and the ability to interface at multiple levels of the organisation within and outside of the company.
- Comfortable in a fast-paced and dynamic environment.
- Experience in Product Management is a bonus.
- Relative experience with software such as Slack, Google Suite, Keyno

  • Director of Client Success

    4 weeks ago

    Johannesburg, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, leading teams, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, an established team of client success professionals, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push your team forward, consult heavily...

  • Client Lead

    4 weeks ago

    Johannesburg, South Africa Edge Growth Full time

    **Job purpose** The Client Lead is responsible for supporting the Head of Client in driving business growth through development of impactful client solutions to existing clients. The Client Lead is responsible for managing the relationship, solution design and delivery for platinum clients The Client lead needs to guide the delivery of programmes to SME’s...

  • Client Success Expert

    4 weeks ago

    Johannesburg, South Africa Infotelligent Full time

    Company Description At **Infotelligent**,** **we help companies scale their growth. We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius. We believe the current B2B data landscape lacks innovation, and we are poised to change that. Funded by some of the fastest-growing...

  • Client Success Expert

    4 weeks ago

    Johannesburg, South Africa Infotelligent Full time

    **_Company Description_** At Infotelligent, we help companies scale their growth. We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius. We believe the current B2B data landscape lacks innovation, and we are poised to change that. Funded by some of the fastest-growing B2B...

  • Client Manager

    4 weeks ago

    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **C** **lient Manager - Aon Global Client Network** Are you an experienced short term insurance professional? Do you have experience dealing with global clients? Ready for the next step in your career? Read on!!! Aon South Africa is recruiting a Client Manager in our Aon Global Client Network (AGCN) department, based on a hybrid basis,...

  • Senior Client Services Manager

    3 days ago

    Johannesburg, South Africa SavageOne Pty Ltd Full time

    Job Description:We are looking for a strategic and client-focused Senior Client Services Manager to oversee our client services department. As the Senior Client Services Manager, you will be responsible for managing client relationships, driving client satisfaction, and ensuring the successful delivery of our products or services. You will lead a team of...

  • Client Service Manager

    4 weeks ago

    Johannesburg, South Africa Rocket Creative Design & Display Full time

    Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth. You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client...

  • Manager, Customer Success

    4 weeks ago

    Johannesburg, South Africa Mimecast Full time

    Manager, Customer SuccessWe're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...

  • Customer Success Manager

    3 weeks ago

    Johannesburg, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...

  • Client Services Executive

    4 weeks ago

    Johannesburg, South Africa Tree of New Beginnings Full time

    Our client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa. In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...

  • Junior Customer Success Manager

    3 days ago

    Johannesburg, South Africa SavageOne Pty Ltd Full time

    This position will entail fully remote work, collaborating with international clients on a contract staffing basis (month-to-month), for 8 hours a day, Monday to Friday. Timezone flexibility may be required to accommodate different countries.Position Summary:The Junior Customer Success Manager will play a vital role in building and maintaining relationships...

  • Lead Generator

    4 weeks ago

    Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 8 000 - R 12 000 Monthly On Target Incentive- Location: Johannesburg North - Office based Join this dynamic Team as a Lead Generator and Help Drive Success for this well establish IT Managed Services Company! Are you a passionate and results-driven individual with a knack for generating high-quality leads? Are you excited...

  • Manager, Customer Success

    7 days ago

    Johannesburg, South Africa Mimecast Full time

    Manager, Customer Success We're your dream Customer Success Team! Customer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team’s customer base, assisting with Mimecast...

  • Managed Services Client Partner

    7 days ago

    Johannesburg, South Africa Dimension Data Full time

    **Job Profile Summary Applies sales skills to engage and close opportunities with decision-makers. Turns opportunity over to implementation/consulting team. Deals may involve a long sales cycle. Results: Can report to any of the field sales management positions. **Job Description The Client Partner will be required to own the deal strategy for any services...

  • Senior Client Manager

    4 weeks ago

    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Senior Client Manager - Professional Indemnity** Specialist in Professional Indemnity? We are hiring! Aon South Africa is recruiting a Senior Client Manager - PI in the Professional Risks department based at our offices in Sandton. This is a hybrid role with the flexibility to work both virtually and from our Head office. The role...

  • Client Manager

    4 weeks ago

    Johannesburg, South Africa The Recruitment Council Full time

    Join a renowned Financial Services Corporate Insurance firm that is committed to excellence and innovation in the ever-evolving financial landscape as a Client Manager, your role as the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees....

  • Customer Success Manager

    4 weeks ago

    Johannesburg, South Africa Oneway Connect Full time

    **Key Responsibilities**: - Build and maintain client relationships, fostering collaboration and flawless execution of plans. - Develop and implement strategic media plans based on client direction and media research. - Synthesize information effectively to guide campaign development and execution. - Understand client products/services and communicate key...

  • Key Account Manager

    4 weeks ago

    Johannesburg, South Africa CBRE Excellerate Full time

    Position title **:KEY ACCOUNT MANAGER** Position reports to**:BUSINESS UNIT LEAD** Business Unit **:FACILITIES MANAGEMENT** **Main purpose / objective of the position**: Full operational responsibility of below service lines: - Client engagement - Ensure regular meetings and be a trusted partner and escalation point. - People leadership - Support account...

  • Client Director

    1 week ago

    Johannesburg, South Africa opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Strategic Client Partner

    4 weeks ago

    Johannesburg, South Africa Talented Full time

    An incredible opportunity exists for a seasoned, professional and progressive thinker. A local role within a global business. The successful individual will need to be Johannesburg/Gauteng based to engage in face-to-face meetings with clients and collaborate & build with the team (hybrid office structure). As a polished, storyteller you have the ability to...