Business Support
2 days ago
**Job Number**
66321
**Job Type**
Permanent
**Job Title**
Business Support - Fragrance
**Computer Skills**
MS Excel,MS PowerPoint,MS Word,SAP
**Industry**
Fragrances
**City**
Ekurhuleni (East Rand)
**Province**
Gauteng
Purpose of job: Provide Account management & Sales Support
Reports to: Assigned Key Account Manager & Sales Director Scent & Care
**Main Duties**:
- Helping with entering Projects in PACE Regular Updating of Prices in system (SAP; EDAC, Price Lists etc)
- Preparation of price calculations, quotations etc
- Updating Rolling forecast, Budget from time to time as per the request of KAM.
- Running various weekly, monthly, quarterly reports (Sales; Open Order; New Win; Project Report etc.) as specified by KAM, keeping digital records in the relevant folders and providing insights on any impending issues.
- Sourcing & forwarding technical, commercial information to client
- Receiving company's clients and extending the company's hospitality as per the mandate of the KAM
- Call on Clients from time to time as the case may be to support the KAM with Account Management, Project Management or Order Management tasks, with the due mandate of KAM
- Ascertaining if cold calling customers qualify for the company's services or directing them to Distributor
- Ensuring that Visit Report Actions are carried out by the various stakeholders, closing the loop
**Project Management**:
- Understanding the project requirements in conjunction with KAM
- Understanding the project requirements in conjunction with KAM
- Requesting oils, samples, market samples as the case maybe, based on the request from KAM
- Support KAM with basic presentation support: Olfactive Triangles etc. Symcom; powerpoint training
- Tracking of Sample Orders, relaying said information to KAM & Client. Follow-up with the customer on sample
- Entering accurate projects in PACE
- Project Co-ordination: Co-ordinating with all stakeholders internal and external, with the objective that the projects are run smoothly and client requirements are met
- Preparation of samples, documents etc. for KAM’ submissions and other client sample requirements; presentations printed or saved to common folder.
- Receiving, collecting and sending relevant parcels via Courier Service
- Preparation of Fragrance calculations, to be shared and discussed with KAM
- Preparation of Pricing offers with the authorisation of KAM
**Order Management**
- Keeping a close follow up on open orders / customer schedules and company's deliveries as well as any possible deviations, sharing advance warning with KAM. Share insights on issues.
- Co-ordinating with Operations’ team to source this a.m. information and updating KAM
**Receivables**:
- Meticulously (weekly) tracking the status of Outstanding and Overdue invoices in conjunction with the company's Finance Team and KAM
- With due consent from the KAM, intervene and follow up with the customers to liquidate the overdues
- Ensure all necessary support in order to help the organization & the respective KAM recover overdues.
**Misc**:
- From time to time, you will be required to step in and support your colleagues from Business Support / Sales Office Administration with their work load / to support the fragrance division
- Mentoring and coaching your fellow colleagues.
Supporting colleagues within the division with their CUID requests and other work requests.
**Inherent Requirements**
Matric (Grade 12)
Business Administration Diploma or equivalent
3 years minimum experience in functions such as Business Support, Customer Service, Sales
**Skills Required**:
- Excellent communication skills and able to co-ordinate with various stakeholders within the company.
- Excellent time management and organisation skills
- Self-disciplined and goal orientated
- Computer Literate (SAP, MS Word, MS PowerPoint, MS Excel) and other company tools (EDAC, EIS, PACE, SAP etc)
- Awareness of Customer Product Portfolio and company basket
Team Player
**What Qualification**
Business Administration Diploma or equivalent
**Minimum Qualification**
Diploma
**Status**
Available
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